//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of Business Research"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer experience management...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Online availability
All
Undetermined
15
Type of publication
All
Article
15
Language
All
Undetermined
15
Author
All
Grewal, Dhruv
9
Kumar, V.
4
Levy, Michael
3
Sharma, Arun
3
Iyer, Gopalkrishnan R.
2
Bernhardt, Kenneth L.
1
Blodgett, Jeff
1
Chandrashekaran, Rajesh
1
Compeau, Larry D.
1
Costley, Carolyn
1
Folkes, Valerie S.
1
Harris, Katherine E.
1
Karande, Kiran
1
Kavanoor, Sukumar
1
Krishnan, R.
1
Kukar-Kinney, Monika
1
Lassar, Walfried M.
1
Madan, Vibhas
1
Mangleburg, Tamara
1
Mohr, Lois A.
1
Monroe, Kent B.
1
Pereira, Arun
1
Ramaswami, Sridhar N.
1
Sirgy, M. Joseph
1
Srinivasan, Srini S.
1
Srivastava, Rajendra K.
1
more ...
less ...
Published in...
All
Journal of Business Research
Journal of retailing
104
Journal of the Academy of Marketing Science
67
Journal of marketing
65
Journal of business research : JBR
33
MSI reports : working paper series
24
Journal of marketing research : JMR
22
International journal of production research
20
Industrial marketing management : the international journal for industrial and high-tech firms
13
Legends in marketing
12
International journal of forecasting
11
Journal of Product & Brand Management
11
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Production and Operations Management
11
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
10
Journal of international marketing
9
Journal of macromarketing
9
Journal of Consumer Research
8
Harvard business review : HBR
7
International Journal of Forecasting
7
Journal of marketing research
7
Marketing science
7
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Marketing Science
6
Marketing research : a magazine of management and applications
6
Psychology & marketing
6
Review of marketing research
6
Harvard-Business-Manager : das Wissen der Besten
5
Journal of marketing education : JME
5
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
5
MIT sloan management review
5
Business strategy and the environment
4
Homo oeconomicus
4
International Journal of Physical Distribution & Materials Management
4
International journal of production economics
4
International journal of quality & reliability management
4
Journal of service research
4
SpringerLink / Bücher
4
more ...
less ...
Source
All
RePEc
15
Showing
1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Internet retailing: enablers, limiters and market consequences
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
;
Levy, Michael
- In:
Journal of Business Research
57
(
2004
)
7
,
pp. 703-713
Persistent link: https://www.econbiz.de/10005466380
Saved in:
2
Salespeople's affect toward customers: Why should it be important for retailers?
Sharma, Arun
;
Levy, Michael
- In:
Journal of Business Research
56
(
2003
)
7
,
pp. 523-528
Persistent link: https://www.econbiz.de/10005465826
Saved in:
3
Adaptive selling: The role of gender, age, sales experience, and education
Levy, Michael
;
Sharma, Arun
- In:
Journal of Business Research
31
(
1994
)
1
,
pp. 39-47
Persistent link: https://www.econbiz.de/10005465870
Saved in:
4
Retail Environment, Self-Congruity, and Retail Patronage: An Integrative Model and a Research Agenda
Sirgy, M. Joseph
;
Grewal, Dhruv
;
Mangleburg, Tamara
- In:
Journal of Business Research
49
(
2000
)
2
,
pp. 127-138
Persistent link: https://www.econbiz.de/10005462419
Saved in:
5
Anchoring effects of advertised reference price and sale price: The moderating role of saving presentation format
Chandrashekaran, Rajesh
;
Grewal, Dhruv
- In:
Journal of Business Research
59
(
2006
)
10-11
,
pp. 1063-1071
Persistent link: https://www.econbiz.de/10005465652
Saved in:
6
Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Harris, Katherine E.
;
Grewal, Dhruv
;
Mohr, Lois A.
; …
- In:
Journal of Business Research
59
(
2006
)
4
,
pp. 425-431
Persistent link: https://www.econbiz.de/10005465657
Saved in:
7
Role of Prior Affect and Sensory Cues on Consumers' Affective and Cognitive Responses and Overall Perceptions of Quality
Compeau, Larry D.
;
Grewal, Dhruv
;
Monroe, Kent B.
- In:
Journal of Business Research
42
(
1998
)
3
,
pp. 295-308
Persistent link: https://www.econbiz.de/10005466074
Saved in:
8
The Internet and the price-value-loyalty chain
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
;
Krishnan, R.
; …
- In:
Journal of Business Research
56
(
2003
)
5
,
pp. 391-398
Persistent link: https://www.econbiz.de/10005466089
Saved in:
9
Consumer willingness to claim a price-matching refund: A look into the process
Kukar-Kinney, Monika
;
Grewal, Dhruv
- In:
Journal of Business Research
59
(
2006
)
1
,
pp. 11-18
Persistent link: https://www.econbiz.de/10005473514
Saved in:
10
Ads promoting OTC medications: The effect of ad format and credibility on beliefs, attitudes, and purchase intentions
Kavanoor, Sukumar
;
Grewal, Dhruv
;
Blodgett, Jeff
- In:
Journal of Business Research
40
(
1997
)
3
,
pp. 219-227
Persistent link: https://www.econbiz.de/10005473827
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->