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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
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Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.; Van Niekerk, Mathilda; Orlowski, Marissa - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
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Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
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Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
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Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang; Tzeng, Shian-Yang; Tham, Aaron; Chu, … - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 905-928
Persistent link: https://www.econbiz.de/10012649558