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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Empowerment in the hospitality industry in the United States
Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 25-48
Persistent link: https://www.econbiz.de/10011453952
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Revisiting the job performance-burnout relationship
Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Understanding Asian and Western women on girlfriend getaways : the relationship between motivation and accommodation performance
Khoo-Lattimore, Catheryn; Prayag, Girish - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 239-259
Persistent link: https://www.econbiz.de/10011848355
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An exploratory study of hospitality needs and preferences of U.S. girlfriend getaways
Mirehie, Mona; Gibson, Heather J.; Khoo-Lattimore, Catheryn - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 811-832
Persistent link: https://www.econbiz.de/10011957270
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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Toward pro-environmental performance in the hospitality industry : empirical evidence on the mediating and interaction analysis
Darvishmotevali, Mahlagha; Altinay, Levent - In: Journal of hospitality marketing & management 31 (2022) 4, pp. 431-457
Persistent link: https://www.econbiz.de/10013177441
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384