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Beziehungsmarketing
130
Relationship marketing
130
Consumer behaviour
89
Konsumentenverhalten
89
Einzelhandel
63
Retail trade
63
Customer satisfaction
36
Kundenzufriedenheit
36
Online retailing
24
Online-Handel
24
Distribution channel
18
Vertriebsweg
18
Customer service
16
Dienstleistungsqualität
16
Kundenservice
16
Salespeople
16
Service quality
16
Verkaufspersonal
16
Brand management
15
Markenführung
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E-commerce
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Electronic Commerce
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Marketing management
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Marketingmanagement
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Customer experience
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Multichannel strategy
8
Multikanalvertrieb
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Online-Marketing
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Supplier relationship management
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Kundenbindungsprogramm
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Ladengestaltung
7
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Grewal, Dhruv
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Roggeveen, Anne L.
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Noble, Stephanie M.
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Verhoef, Peter C.
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Blut, Markus
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Cronin, J. J.
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Neslin, Scott A.
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Pauwels, Koen
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Ruyter, Ko de
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Tsiros, Michael
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Bearden, William O.
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Biswas, Dipayan
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Brady, Michael K.
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Breugelmans, Els
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Calantone, Roger J.
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Chen, Jialie
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Chiang, Jeongwen
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Danaher, Tracey S.
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Fuchs, Christoph
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Fumagalli, Elena
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Gangwar, Manish
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Guha, Abhijit
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Gustafsson, Anders
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Herhausen, Dennis
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Hult, G. Tomas M.
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Schumann, Jan Hendrik
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Shankar, Venkatesh
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Smith, Jeffery S.
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Soysal, Gonca
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Journal of retailing
Journal of business research : JBR
799
Journal of retailing and consumer services
762
Industrial marketing management : the international journal for industrial and high-tech firms
507
International journal of hospitality management
371
SpringerLink / Bücher
318
The journal of services marketing
314
The journal of business & industrial marketing
266
The service industries journal
237
Journal of the Academy of Marketing Science
206
Journal of strategic marketing
199
International journal of contemporary hospitality management
178
Asia Pacific journal of marketing and logistics
162
International journal of electronic customer relationship management : IJECRM
161
Journal of service management
152
Journal of marketing
151
Journal of hospitality marketing & management
149
Psychology & marketing
148
Journal of service research : JSR
147
The journal of product & brand management
143
Tourism management : research, policies, practice
142
Journal of travel and tourism marketing
138
Cogent business & management
130
The international journal of bank marketing : IJBM
130
Marketing intelligence & planning
129
The journal of brand management : an international journal
128
Gabler Edition Wissenschaft
122
Services marketing quarterly
119
European journal of marketing : EJM
116
European Journal of Marketing
115
Journal of Business & Industrial Marketing
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Service business
110
Journal of Services Marketing
108
Journal of marketing management : MM
106
Die Bank
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
The international review of retail, distribution and consumer research
98
Journal of financial services marketing : JFSM
94
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ECONIS (ZBW)
139
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1
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139
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1
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
2
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
3
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
4
To jeep or not to keep : effects of online customer reviews on product returns
Minnema, Alec
;
Bijmolt, H. A.
;
Gensler, Sonja
;
Wiesel, …
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 253-267
Persistent link: https://www.econbiz.de/10011566694
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
9
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
10
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
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