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Managing in-store logistics : a fresh perspective on retail service
Bouzaabia, Olfa; Riel, Allard C. R. van; Semeijn, Janjaap - In: Journal of service management 24 (2013) 2, pp. 112-129
Persistent link: https://www.econbiz.de/10009742806
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline; Leroi-Werelds, Sara; Streukens, Sandra - In: Journal of service management 34 (2023) 4, pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
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Self-service technology recovery : the importance of psychological need support
Keating, Byron W.; Aslan, Marjan - In: Journal of service management 34 (2023) 4, pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Service appropriation : how do customers make the service their own?
Mifsud, Matthieu; Cases, Anne-Sophie; N'Goala, Gilles - In: Journal of service management 26 (2015) 5, pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
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Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.; Schepers, Jeroen J. L.; Belanche, Daniel - In: Journal of service management 27 (2016) 3, pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
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Frontline employee expectations on working with physical robots in retailing
Willems, Kim; Verhulst, Nanouk; Gauquier, Laurens de; … - In: Journal of service management 34 (2023) 3, pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
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Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia; Miranda, Francisco J.; … - In: Journal of service management 25 (2014) 1, pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
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The impact of customer value types on customer outcomes for different retail formats
Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
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Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of service management 27 (2016) 2, pp. 170-193
Persistent link: https://www.econbiz.de/10011565134