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Monitoring value-in-use of e-service
Heinonen, Kristina; Strandvik, Tore - In: Journal of service management 20 (2009) 1, pp. 33-51
Persistent link: https://www.econbiz.de/10008374543
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Affordances advancing user-created communication (UCC) in service : interactivity, visibility and anonymity
Ciuchita, Robert; Medberg, Gustav; Penttinen, Valeria; … - In: Journal of service management 33 (2022) 4/5, pp. 688-704
Persistent link: https://www.econbiz.de/10013325744
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A customer-dominant logic of service
Heinonen, Kristina; Strandvik, Tore; Mickelsson, Karl-Jacob - In: Journal of service management 21 (2010) 4, pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
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Diagnosing service brand strength : customer-dominant brand relationship mapping
Strandvik, Tore Martin; Heinonen, Kristina - In: Journal of service management 24 (2013) 5, pp. 502-519
Persistent link: https://www.econbiz.de/10010196055
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Developing service research : paving the way to transdisciplinary research
Gustafsson, Anders; Högström, Claes; Radnor, Zoe; … - In: Journal of service management 27 (2016) 1, pp. 9-20
Persistent link: https://www.econbiz.de/10011481990