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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H. - In: Services marketing quarterly 35 (2014) 1, pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
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Self-brand connection with service brands : examining relationships with performance satisfaction, perceived value, and brand relationship quality
Dwivedi, Abhishek - In: Services marketing quarterly 35 (2014) 1, pp. 37-53
Persistent link: https://www.econbiz.de/10010346096
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An investigation of customer experiences with professional services
Olorunniwo, Festus O.; Hsu, Maxwell K. - In: Services marketing quarterly 29 (2007/08) 2, pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
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Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna; Sthapit, Erose - In: Services marketing quarterly 45 (2024) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
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Service research priorities : designing sustainable service ecosystems
Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; … - In: Journal of service research 24 (2021) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
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Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations; Anderson, Laurel; Mende, Martin; … - In: Journal of service research 24 (2021) 4, pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
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Replaced by a robot : service implications in the age of the machine
McLeay, Fraser; Osburg, Victoria Sophie; Yoganathan, Vignesh - In: Journal of service research 24 (2021) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
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The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.; Bebko, Charlene - In: Services marketing quarterly 42 (2021) 1/2, pp. 38-56
Persistent link: https://www.econbiz.de/10012607282