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Warteschlangentheorie
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Operations research
European journal of operational research : EJOR
1,205
Computers & operations research : and their applications to problems of world concern ; an international journal
833
Transportation research / E : an international journal
488
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
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International journal of production research
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Operations research letters
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Journal of the Operational Research Society : OR
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Opsearch : journal of the Operational Research Society of India
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EURO journal on transportation and logistics
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Networks and spatial economics : a journal of infrastructure modeling and computation
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Operational research : an international journal
84
INFORMS journal on computing : JOC
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Journal of the Operational Research Society
80
International journal of logistics systems and management
75
Journal of air transport management
74
Mathematics of operations research
70
International transactions in operational research : a journal of the International Federation of Operational Research Societies
68
Annals of operations research
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CIRRELT
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Discussion paper / Tinbergen Institute
58
European journal of industrial engineering : EJIE
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RAIRO / Operations research
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4OR : a quarterly journal of operations research
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INFOR : information systems and operational research
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ERIM report series research in management
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Top : transactions in operations research
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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Transportation research : an international journal
50
Mathematical methods of operations research
48
Socio-economic planning sciences : the international journal of public sector decision-making
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SpringerLink / Bücher
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International journal of shipping and transport logistics : IJSTL
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ECONIS (ZBW)
342
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1
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Saved in:
2
Staffing, routing, and payment to trade off speed and quality in large service systems
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Operations research
67
(
2019
)
6
,
pp. 1738-1751
Persistent link: https://www.econbiz.de/10012146927
Saved in:
3
Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo
;
Leeuwaarden, Johan S. H. van
;
Zwart, Bert
- In:
Operations research
60
(
2012
)
2
,
pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
Saved in:
4
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
5
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
6
Call center staffing : service-level constraints and index priorities
Soh, Seung Bum
;
Gurvich, Itai
- In:
Operations research
65
(
2017
)
2
,
pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
Saved in:
7
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
8
Balancing agent retention and waiting time in service platforms
Musalem, Andrés
;
Olivares, Marcelo
;
Yung, Daniel
- In:
Operations research
71
(
2023
)
3
,
pp. 979-1003
Persistent link: https://www.econbiz.de/10014309138
Saved in:
9
Comparison of policies for routing customers to parallel queueing systems
Houck, David J.
- In:
Operations research
35
(
1987
)
2
,
pp. 306-310
Persistent link: https://www.econbiz.de/10001045826
Saved in:
10
Routing and staffing when servers are strategic
Gopalakrishnan, Ragavendran
;
Doroudi, Sherwin
;
Ward, Amy R.
- In:
Operations research
64
(
2016
)
4
,
pp. 1033-1050
Persistent link: https://www.econbiz.de/10011538594
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