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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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A social CRM analytic framework for improving customer retention, acquisition, and conversion
Lamrhari, Soumaya; El Ghazi, Hamid; Oubrich, Mourad; El … - In: Technological forecasting & social change : an … 174 (2022), pp. 1-19
Persistent link: https://www.econbiz.de/10013209542
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Understanding the effect of social media marketing activities : the mediation of social identification, perceived value, and satisfaction
Chen, Shih-Chih; Lin, Chieh-Peng - In: Technological forecasting & social change : an … 140 (2019), pp. 22-32
Persistent link: https://www.econbiz.de/10012132566
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided - In: Technological forecasting & social change : an … 172 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013174432
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Digitalization in container shipping : do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?
Balci, Gökcay - In: Technological forecasting & social change : an … 172 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013174250
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Gamification of mobile money payment for generating customer value in emerging economies : the social impact theory perspective
Dzandu, Michael D.; Hanu, Charles; Amegbe, Hayford - In: Technological forecasting & social change : an … 185 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10014233652
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Staged estimation of international diffusion models : an application to global cellular telephone adoption
Dekimpe, Marnik G. - In: Technological forecasting & social change : an … 57 (1998) 1, pp. 105-132
Persistent link: https://www.econbiz.de/10001337041
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Access to information, price expectations and welfare : the role of mobile phone adoption in Ethiopia
Haile, Mekbib G.; Wossen, Tesfamicheal Assfaw; Kalkuhl, … - In: Technological forecasting & social change : an … 145 (2019), pp. 82-92
Persistent link: https://www.econbiz.de/10012134278