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Emotionen in der Arbeitswelt :...
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The journal of services marketing
Journal of business research : JBR
237
International journal of hospitality management
177
Journal of retailing and consumer services
152
Journal of business ethics : JOBE
112
Discussion paper series / IZA
93
Tourism management : research, policies, practice
91
Psychology & marketing
83
Journal of consumer research : JCR ; an interdisciplinary bimonthly
77
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
75
SpringerLink / Bücher
73
NBER working paper series
70
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
68
Working paper / National Bureau of Economic Research, Inc.
67
Academy of Management journal : AMJ
65
Journal of business and psychology
61
Journal of vocational behavior
60
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
59
Journal of economic psychology : research in economic psychology and behavioral economics
57
Journal of travel and tourism marketing
54
NBER Working Paper
54
International journal of contemporary hospitality management
53
IZA Discussion Paper
48
Journal of behavioral decision making
48
Journal of economic behavior & organization : JEBO
48
Journal of hospitality marketing & management
48
Human relations
46
Journal of managerial psychology
46
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
The service industries journal
44
Tourism management perspectives : TMP
43
Journal of marketing research : JMR
41
The journal of brand management : an international journal
41
The Academy of Management review : AMR
40
Cogent business & management
39
European journal of marketing : EJM
39
The journal of product & brand management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Research companion to emotion in organizations
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ECONIS (ZBW)
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An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
2
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
3
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
4
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
5
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
6
Embracing CSR in pro-social relationship marketing program : understanding driving forces of positive consumer responses
Hwang, Jiyoung
;
Kandampully, Jay
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011387768
Saved in:
7
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
8
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
9
Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience
Lin, Ingrid Y.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 692-712
Persistent link: https://www.econbiz.de/10011590915
Saved in:
10
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
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