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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Dienstleistungsqualität
152
Service quality
152
Customer satisfaction
151
Kundenzufriedenheit
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Customer service
57
Kundenservice
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Dienstleistungssektor
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Virales Marketing
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Beschwerdemanagement
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Dienstleistungsmarketing
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Services marketing
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Customer experience
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Einzelhandel
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Retail trade
26
Satisfaction
24
Brand management
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Markenführung
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Online retailing
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Online-Handel
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Vertrauen
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Mattila, Anna S.
8
Sharma, Piyush
7
Harris, Lloyd C.
6
Klaus, Philipp
6
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Wong, IpKin Anthony
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Collier, Joel E.
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Gil Saura, Irene
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Gruber, Thorsten
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Grönroos, Christian
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Heinonen, Kristina
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Holloway, Betsy Bugg
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Jang, Soocheong
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Koku, Paul Sergius
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Neale, Larry
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O'Cass, Aron
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Bock, Dora Elizabeth
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The journal of services marketing
Journal of business research : JBR
2,683
Journal of retailing and consumer services
2,179
SpringerLink / Bücher
1,157
International journal of hospitality management
956
NBER working paper series
832
International journal of consumer studies
790
Psychology & marketing
773
Working paper / National Bureau of Economic Research, Inc.
728
Industrial marketing management : the international journal for industrial and high-tech firms
687
NBER Working Paper
634
Technological forecasting & social change : an international journal
607
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
Management science : journal of the Institute for Operations Research and the Management Sciences
584
Tourism management : research, policies, practice
513
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
482
Asia Pacific journal of marketing and logistics
470
Journal of travel and tourism marketing
450
European journal of marketing : EJM
438
Journal of marketing management : MM
435
Journal of business ethics : JOBE
431
The journal of product & brand management
427
Journal of marketing research : JMR
423
Journal of marketing
408
Springer eBook Collection
405
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
403
The journal of brand management : an international journal
401
CESifo working papers
398
Journal of the Academy of Marketing Science
391
Journal of retailing
389
Cogent business & management
388
Journal of economic behavior & organization : JEBO
378
The service industries journal
378
International journal of contemporary hospitality management
373
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
372
Journal of marketing communications
369
Information systems research : ISR
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
356
Electronic commerce research
344
Marketing letters : a journal of research in marketing
344
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ECONIS (ZBW)
395
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1
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395
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
3
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
4
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
5
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
6
"Is it all just lip service?" : on Instagram and the normalisation of the cosmetic servicescape
Rodner, Victoria
;
Goode, Amy
;
Burns, Zara
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 44-58
Persistent link: https://www.econbiz.de/10012798381
Saved in:
7
Social media communication strategies
Floreddu, Paola Barbara
;
Cabiddu, Francesca
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 490-503
Persistent link: https://www.econbiz.de/10011615527
Saved in:
8
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
9
The impact of social media use on customer experiences within physical service environments
Johns, Raechel
;
Walsh, Michael J.
;
Dale, Naomi F.
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 788-797
Persistent link: https://www.econbiz.de/10014314408
Saved in:
10
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
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