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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1, pp. 117
Persistent link: https://www.econbiz.de/10007896285
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1-2, pp. 117-138
Persistent link: https://www.econbiz.de/10007993630
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1, pp. 117-139
Persistent link: https://www.econbiz.de/10008848272
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Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan; Pinto, Mary Beth; Malhotra, Neeru - In: The service industries journal 29 (2009) 11, pp. 1615
Persistent link: https://www.econbiz.de/10008328659
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Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan; Pinto, Mary Beth; Malhotra, Neeru - In: The service industries journal 29 (2009) 11/12, pp. 1615-1633
Persistent link: https://www.econbiz.de/10003928547
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154