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Customer value management as a...
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Customer value
36
Kundenwert
36
Beziehungsmarketing
20
Relationship marketing
20
Dienstleistungsqualität
14
Service quality
14
Betriebliche Wertschöpfung
13
Consumer behaviour
13
Konsumentenverhalten
13
Value creation
13
Customer integration
11
Kundenintegration
11
Customer satisfaction
10
Kundenzufriedenheit
10
Service-Dominant Logic
6
Service-dominant logic
6
perceived value
6
value co-creation
6
customer satisfaction
5
Dienstleistung
4
Lieferantenmanagement
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Services
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Supplier relationship management
4
Taiwan
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customer loyalty
4
service-dominant logic
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Brand management
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Gastronomie
3
Markenführung
3
Restaurant industry
3
Viral marketing
3
Virales Marketing
3
Arbeitsverhalten
2
Customer participation
2
Customer service
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Firm performance
2
Hotel industry
2
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Chang, Hong-Sheng
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Aksoy, Nilsah Cavdar
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Alves, Helena
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Amario, Enrique Martín
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Amirtha, Raman
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Andersson, Tommy D.
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Arancibia Carvajal, Sara
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Ashok, Mona
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Baydogan Turkay, Pinar
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Byon, Kevin K.
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Canter, Deborah D.
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Carlbäck, Mats
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Cegarra-Navarro, Juan Gabriel
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Cervera-Taulet, Amparo
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Chen, Jiawen
1
Chen, Shu-Ching
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Chen, Tser Yieth
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Edvardsson, Bo
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Ekinci, Yeliz
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Evangelista, Felicitas
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Frías Jamilena, Dolores María
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Garrod, Brian
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The service industries journal
Journal of business research : JBR
113
Industrial marketing management : the international journal for industrial and high-tech firms
105
Journal of retailing and consumer services
74
International journal of hospitality management
43
The journal of business & industrial marketing
36
SpringerLink / Bücher
35
Journal of the Academy of Marketing Science
30
The journal of services marketing
29
Journal of marketing
28
Marketing theory
26
Journal of strategic marketing
23
Creating and managing superior customer value
22
International journal of contemporary hospitality management
22
Journal of marketing management : MM
21
Journal of creating value
20
Journal of revenue and pricing management
20
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
19
Journal of service research : JSR
18
Marketing science
18
The journal of product & brand management
18
Cogent business & management
17
Gabler Edition Wissenschaft
16
Service business
16
Handbook of research on customer equity in marketing
15
Journal of hospitality and tourism insights
15
Journal of marketing analytics : JMA
15
Journal of marketing research : JMR
15
Journal of service management
15
Tourism management : research, policies, practice
15
Business horizons
14
Journal of travel and tourism marketing
14
Technological forecasting & social change : an international journal
14
European journal of marketing : EJM
13
Innovation in pricing : contemporary theories and best practices
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Harvard business review : HBR
12
IMF Working Papers
12
International journal of electronic customer relationship management : IJECRM
12
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ECONIS (ZBW)
36
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1
Effectuation, SME service innovation, and business customers' value perception
Chen, Jiawen
;
Liu, Linlin
- In:
The service industries journal
44
(
2024
)
15/16
,
pp. 1145-1180
Persistent link: https://www.econbiz.de/10015194238
Saved in:
2
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
3
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser Yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
4
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
5
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz
;
Ulengin, Füsum
;
Uray, Nimet
- In:
The service industries journal
34
(
2014
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Saved in:
6
Online value creation in small service businesses : the importance of experience valence and personal values
Iniesta-Bonillo, M. Angeles
;
Sánchez-Fernandez, Raquel
; …
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2445-2462
Persistent link: https://www.econbiz.de/10009693515
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
9
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
10
Experience accounting : an accounting system that is relevant for the production of restaurant experiences
Andersson, Tommy D.
;
Carlbäck, Mats
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1377-1395
Persistent link: https://www.econbiz.de/10003914917
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