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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
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Relationship marketing
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
52
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Industrial marketing management : the international journal for industrial and high-tech firms
848
Journal of business research : JBR
687
Journal of retailing and consumer services
584
SpringerLink / Bücher
377
The journal of business & industrial marketing
342
International journal of hospitality management
280
The journal of services marketing
229
The service industries journal
191
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
171
Journal of business-to-business marketing
152
Journal of marketing
146
International journal of electronic customer relationship management : IJECRM
140
Gabler Edition Wissenschaft
126
International journal of contemporary hospitality management
120
Journal of service research : JSR
119
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
115
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
112
Asia Pacific journal of marketing and logistics
111
Journal of service management
109
Marketing intelligence & planning
109
Psychology & marketing
108
Tourism management : research, policies, practice
108
The journal of brand management : an international journal
106
Journal of retailing
105
European journal of marketing : EJM
104
Cogent business & management
99
Springer eBook Collection / Business and Economics
93
Journal of marketing management : MM
91
Services marketing quarterly
91
The international journal of bank marketing : IJBM
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
84
Springer eBook Collection
83
Service business
81
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Business horizons
76
Journal of financial services marketing : JFSM
71
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ECONIS (ZBW)
87
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1
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
2
Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei
;
Lanting, Maria Corazon L.
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
Saved in:
3
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
4
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
5
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
6
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
7
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
8
Impacts of investment attitude in service innovation
Ping-kuo, Chen
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
Saved in:
9
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
10
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
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