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~subject:"Service quality"
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Service quality
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The journal of services marketing
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International journal of hospitality management
16
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7
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5
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5
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5
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4
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
AMS review : official publication of the Academy of Marketing Science
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International journal of business innovation and research : IJBIR
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SpringerLink / Bücher
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A Research Agenda for Service Marketing
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Acta oeconomica : periodical of the Hungarian Academy of Sciences
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ECONIS (ZBW)
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1
Measuring customer experience in
service
: a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Relationship marketing and
service
: an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
3
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial
service
network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
5
IT-related
service
: a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
6
The
service
revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
7
Mandate M/517 for the programming and development of horizontal
service
standards : phase 1 ; final report
European Committee for Standardization
-
2015
Persistent link: https://www.econbiz.de/10011703078
Saved in:
8
The federal
Service
Mayers, Lewis
-
1922
Persistent link: https://www.econbiz.de/10000408016
Saved in:
9
Journal of
service
research : JSR
1998-: Thousand Oaks, CA : SAGE Publications
;
1998-[?]: …
-
1.1998/99 -
Persistent link: https://www.econbiz.de/10001396641
Saved in:
10
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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