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~person:"Bosworth, Gary"
~person:"D'Alessandro, Steven"
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Bosworth, Gary
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Services marketing
Chitty, William
;
D'Alessandro, Steven
;
Gray, David
; …
-
2019
-
Second edition
Persistent link: https://www.econbiz.de/10012025778
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2
Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David
; …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
4
,
pp. 489-500
Persistent link: https://www.econbiz.de/10011399092
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3
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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4
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
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5
The market performance indicator : a macro understanding of service provider switching
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David M.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 302-313
Persistent link: https://www.econbiz.de/10011406424
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6
The role of the private sector in regional economic recovery : the case of a middling district in Middle England
Bosworth, Gary
;
Gray, David
- In:
The international journal of entrepreneurship and innovation
13
(
2012
)
3
,
pp. 201-210
Persistent link: https://www.econbiz.de/10010028846
Saved in:
7
The role of the private sector in regional economic recovery : the case of a middling district in Middle England
Bosworth, Gary
;
Gray, David
- In:
The international journal of entrepreneurship and innovation
13
(
2012
)
3
,
pp. 201-210
Persistent link: https://www.econbiz.de/10009613890
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