//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Profiting From Services and So...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistung
21
Marketing
16
Service quality
14
Dienstleistungsqualität
13
Dienstleistungsmarketing
12
Services marketing
12
Beziehungsmarketing
10
Dienstleistungssektor
10
Relationship marketing
9
Service industry
9
Product quality
8
Produktqualität
8
Services
8
Consumer behaviour
6
Customer satisfaction
6
Innovation
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Innovation management
5
Innovationsmanagement
5
Marketing theory
5
Marketingtheorie
5
Measurement
5
Messung
5
Kundenwert
4
Performance measurement
4
Performance-Messung
4
Theory
4
Customer value
3
Kundendienst
3
Qualitätskontrolle
3
Research
3
Service innovation
3
Theorie
3
Bibliometrics
2
Bibliometrie
2
Business services
2
Customer integration
2
Customer retention
2
Customer service
2
more ...
less ...
Online availability
All
Undetermined
10
Free
3
Type of publication
All
Article
38
Book / Working Paper
32
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Aufsatz im Buch
6
Book section
6
Lehrbuch
6
Textbook
5
research-article
2
Bibliografie
1
Case study
1
Collection of articles of several authors
1
Dissertation u.a. Prüfungsschriften
1
Fallstudie
1
Graue Literatur
1
Konferenzschrift
1
Non-commercial literature
1
Sammelwerk
1
conceptual-paper
1
review-article
1
viewpoint
1
more ...
less ...
Language
All
English
Undetermined
68
German
3
Author
All
Zeithaml, Valarie A.
44
Bitner, Mary Jo
21
Brown, Stephen Walter
21
Parasuraman, A.
14
Berry, Leonard L.
13
Gremler, Dwayne D.
9
Brown, Stephen W.
5
Michel, Stefan
5
Lemon, Katherine N.
4
Rust, Roland T.
4
Brown, Stephen
3
Edvardsson, Bo
3
Fisk, Raymond P.
3
Gallan, Andrew S.
3
Malhotra, Arvind
3
Bettencourt, Lance A.
2
Gallan, Andrew
2
Goul, Michael
2
Parasuraman, Ananthanarayanan
2
Reynoso, Javier
2
Sirianni, Nancy J.
2
Sundbo, Jon
2
Tronvoll, Bård
2
Zeithaml, Carl P.
2
Bateson, John E. G.
1
Berry, Leonhard L.
1
Bowen, David E.
1
Burkhard, Kevin A.
1
Chase, Richard B.
1
Eliram, Lisa M.
1
Goslar, Martin D.
1
Grönroos, Christian
1
Gummesson, Evert
1
Hatak, Isabella
1
Howley, Michael J.
1
Jarvis, Cheryl
1
Jarvis, Cheryl Burke
1
Jaworski, Bernard J.
1
Kohli, Ajay Kumar
1
Koller, Monika
1
more ...
less ...
Institution
All
Centrum för Tjänsteforskning <Karlstad>
1
Published in...
All
Report / Marketing Science Institute
7
Business horizons
4
Journal of marketing
4
MSI reports : working paper series
4
Journal of service management
3
Journal of the Academy of Marketing Science
3
Journal of Service Management
2
Journal of service research : JSR
2
California management review
1
Consumer research and policy series
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Issues in organization and management series
1
Journal of Consumer Marketing
1
Journal of Historical Research in Marketing
1
Journal of historical research in marketing
1
Journal of retailing
1
Journal of service research
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 2
1
Report / Marketing Science Institute / Marketing Science Institute
1
Research Program working paper / Marketing Science Institute
1
Service science, management and engineering : education for the 21st Century
1
Services science : fundamentals, challenges and future developments
1
The handbook of marketing research : uses, misuses, and future advances
1
Theories in marketing series
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Working paper / Marketing Science Institute, Research Program
1
more ...
less ...
Source
All
ECONIS (ZBW)
51
USB Cologne (EcoSocSci)
12
Other ZBW resources
5
OLC EcoSci
2
Showing
1
-
10
of
70
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Marketing theory : distinguished contributions
Fisk, Raymond P.
;
Brown, Stephen
-
1984
Persistent link: https://www.econbiz.de/10000332325
Saved in:
3
Postmodern marketing
Brown, Stephen
;
Brown, Stephen Walter
-
1995
-
1. publ.
Persistent link: https://www.econbiz.de/10000507753
Saved in:
4
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
5
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
6
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
7
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
8
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
9
From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
10
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->