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Customer Satisfaction and Stock Prices: High Returns, Low Risk
Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V.; … - In: Journal of marketing 70 (2006) 1, pp. 3-14
Persistent link: https://www.econbiz.de/10005918558
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Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
Mithas, Sunil; Krishnan, M.S.; Fornell, Claes - In: Journal of marketing 69 (2005) 4, pp. 201-209
Persistent link: https://www.econbiz.de/10005920853
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High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
Ramasubbu, Narayan; Mithas, Sunil; Krishnan, M.S. - In: Decision support systems : DSS ; the international journal 44 (2008) 2, pp. 509-523
Persistent link: https://www.econbiz.de/10007896219
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Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States
Mithas, Sunil; Krishnan, M.S. - In: Management science : journal of the Institute for … 54 (2008) 3, pp. 415-428
Persistent link: https://www.econbiz.de/10007918705
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Work Dispersion, Process-Based Learning, and Offshore Software Development Performance
Ramasubbu, Narayan; Mithas, Sunil; Krishnan, M.S.; … - In: Management information systems : mis quarterly 32 (2008) 2, pp. 437
Persistent link: https://www.econbiz.de/10008058418
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Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance
Bardhan, Indranil; Whitaker, Jonathan; Mithas, Sunil - In: Journal of management information systems : JMIS 23 (2006) 2, pp. 13-40
Persistent link: https://www.econbiz.de/10007301065
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Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. - In: Journal of management information systems : JMIS 27 (2010) 3, pp. 11-43
Persistent link: https://www.econbiz.de/10008847082
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RESEARCH NOTE - The Personalization Privacy Paradox: An Empirical Evaluation of Information Transparency and the Willingness to be Profiled Online for Personalization
Awad, Naveen Farag; Krishnan, M.S. - In: Management information systems : mis quarterly 30 (2006) 1, pp. 13-28
Persistent link: https://www.econbiz.de/10006498704
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Where do capabilities come from and how do they matter? A study in the software services industry
Ethiraj, Sendil K.; Kale, Prashant; Krishnan, M.S.; … - In: Strategic management journal 26 (2005) 1, pp. 25-46
Persistent link: https://www.econbiz.de/10006809940