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81
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16
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16
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15
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12
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11
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ECONIS (ZBW)
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Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
2
How industries use direct-to-public persuasion in policy conflicts : asymmetries in public voting responses
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Nenkov, Gergana Y.
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 126-146
Persistent link: https://www.econbiz.de/10013258797
Saved in:
3
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
Saved in:
4
Light in the darkness: marketing's role in driving positive change : AMA Summer Academic Conference 2022 : AMA educators proceedings volume 33 : online, 9 August 2022, Chicago, Illinois USA, 12-14 August 2022
Flynn, Andrea Godfrey
(
ed.
);
Mehta, Ravi
(
ed.
); …
-
AMA Summer Academic Conference <2022, Online>
;
AMA …
;
…
-
2022
Persistent link: https://www.econbiz.de/10014282359
Saved in:
5
Light in the darkness: marketing's role in driving positive change ; Part 1 of 2
Flynn, Andrea Godfrey
(
ed.
);
Mehta, Ravi
(
ed.
); …
-
AMA Summer Academic Conference <2022, Online>
;
AMA …
;
…
-
2022
Persistent link: https://www.econbiz.de/10014282366
Saved in:
6
Light in the darkness: marketing's role in driving positive change ; Part 2 of 2
Flynn, Andrea Godfrey
(
ed.
);
Mehta, Ravi
(
ed.
); …
-
AMA Summer Academic Conference <2022, Online>
;
AMA …
;
…
-
2022
Persistent link: https://www.econbiz.de/10014282368
Saved in:
7
Lessons from high-performance service organizations
Berry, Leonard L.
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 188-189
Persistent link: https://www.econbiz.de/10008934073
Saved in:
8
The old pillars of new retailing
Berry, Leonard L.
- In:
Harvard business review on retailing and merchandising
,
(pp. 1-18)
.
2008
Persistent link: https://www.econbiz.de/10003778423
Saved in:
9
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
10
The best companies are generous companies
Berry, Leonard L.
- In:
Business horizons
50
(
2007
)
4
,
pp. 263-269
Persistent link: https://www.econbiz.de/10003494713
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