Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer aggression, employee...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
17
United States
17
Part-time employment
12
Teilzeitarbeit
12
Human Resource Management
11
Personalmanagement
11
Higher education institution
10
Hochschule
10
Compensation system
9
Vergütungssystem
9
Arbeitszufriedenheit
8
Employment
8
Erwerbstätigkeit
8
Higher education staff
8
Hochschullehrer
8
Job satisfaction
8
Call centre
7
Callcenter
7
Canada
7
Kanada
7
Leistungsentgelt
6
Performance pay
6
Arbeitsbeziehungen
5
Arbeitsmobilität
5
Arbeitsverhalten
5
Employment relations
5
Gewerkschaftsmitgliedschaft
5
Labour mobility
5
Union membership
5
Work behaviour
5
Arbeitskräfte
4
China
4
Emotion
4
Institutional economics
4
Institutionenökonomik
4
Workforce
4
Arbeitsbedingungen
3
Beziehungsmarketing
3
Customer service
3
Dienstleistungsqualität
3
more ...
less ...
Online availability
All
Undetermined
23
Free
11
Type of publication
All
Article
43
Book / Working Paper
18
Type of publication (narrower categories)
All
Article in journal
39
Aufsatz in Zeitschrift
39
Arbeitspapier
3
Aufsatz im Buch
3
Book section
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Aufsatzsammlung
1
Conference paper
1
Hochschulschrift
1
Konferenzbeitrag
1
Thesis
1
more ...
less ...
Language
All
English
60
German
1
Author
All
Liu, Xiangmin
23
Van Jaarsveld, Danielle
22
Yanadori, Yoshio
19
Zhang, Liang
11
Ehrenberg, Ronald G.
6
Walker, David D.
5
Cui, Victor
3
Frost, Ann C.
3
Groth, Markus
3
Kwon, Hyunji
3
Li, Yixuan
3
Raghuram, Sumita
3
Restubog, Simon Lloyd D.
3
Subramony, Mahesh
3
Wang, Mo
3
Zhang, Zhengtang
3
Baik, Bok
2
Batt, Rosemary L.
2
Ding, Waverly
2
Grip, Andries de
2
Kang, Sung-choon
2
Kim, Kyonghee
2
Kim, Su Kyung
2
Lee, Gwendolyn K.
2
Ma, Dennis G.
2
Milkovich, George T.
2
Nguyen, Helena
2
Nikookar, Ethan
2
Sieben, Inge
2
Solnet, David
2
Allen, David G.
1
Amarnani, Rajiv K.
1
Anner, Mark Sebastian
1
Bowen, David E.
1
Chen, Yueyang
1
Darani, Tiffany
1
Dineen, Brian R.
1
Ehrhart, Karen Holcombe
1
Evans, John
1
Evans, John Harry
1
more ...
less ...
Institution
All
National Bureau of Economic Research
1
Published in...
All
The international journal of human resource management
5
ILR review : the journal of work and policy
4
Journal of service management
4
Working paper series / Center for Advanced Human Resource Studies
3
Advances in industrial and labor relations
2
Industrial relations : a journal of economy & society
2
Journal of management : JOM
2
Personnel psychology : a journal of applied research
2
Academy of Management journal : AMJ
1
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Advances in industrial and labor relations.
1
Asia Pacific business review
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Discussion paper series / IZA
1
Economics of education review
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
European journal of industrial relations
1
Harvard-Business-Manager : das Wissen der Besten
1
Human relations
1
Human resource management journal
1
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
1
IZA Discussion Paper
1
International journal of operations & production management
1
International journal of physical distribution and logistics management
1
Journal of business ethics : JBE
1
Journal of labor research
1
Journal of management studies : JMS
1
Journal of service research
1
NBER Working Paper
1
NBER working paper series
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
ROA Technical report
1
Research handbook on central banking
1
Research policy : policy, management and economic studies of science, technology and innovation
1
Strategic management journal
1
The Routledge companion to international human resource management
1
Working paper / National Bureau of Economic Research, Inc.
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
20
RePEc
14
Other ZBW resources
4
BASE
1
EconStor
1
Showing
1
-
10
of
61
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
The influence of capital structure on strategic human capital : evidence from US and Canadian firms
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Batt, Rosemary L.
; …
- In:
Journal of management : JOM
40
(
2014
)
2
,
pp. 422-448
Persistent link: https://www.econbiz.de/10010246075
Saved in:
3
The relationships of informal high performance work practices to job satisfaction and workplace profitability
Yanadori, Yoshio
;
Van Jaarsveld, Danielle
- In:
Industrial relations : a journal of economy & society
53
(
2014
)
3
,
pp. 501-534
Persistent link: https://www.econbiz.de/10010399393
Saved in:
4
Collective representation among high-tech workers at Microsoft and beyond : lessons from WashTech/CWA
Van Jaarsveld, Danielle
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
2
,
pp. 364-385
Persistent link: https://www.econbiz.de/10002033338
Saved in:
5
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
6
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
7
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
Saved in:
8
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
9
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
10
Labour market segmentation revisited : a study of the Dutch call centre sector
Grip, Andries de
(
contributor
);
Sieben, Inge
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003391247
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
