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Profiting From Services and So...
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Dienstleistung
17
Dienstleistungsqualität
13
Service quality
13
Dienstleistungsmarketing
11
Services marketing
11
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10
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Zeithaml, Valarie A.
32
Brown, Stephen Walter
19
Bitner, Mary Jo
17
Parasuraman, A.
12
Berry, Leonard L.
11
Gremler, Dwayne D.
6
Brown, Stephen W.
5
Brown, Stephen
4
Michel, Stefan
4
Gallan, Andrew S.
3
Lemon, Katherine N.
3
Rust, Roland T.
3
Bettencourt, Lance A.
2
Edvardsson, Bo
2
Fisk, Raymond P.
2
Gallan, Andrew
2
Goul, Michael
2
Malhotra, Arvind
2
Sirianni, Nancy J.
2
Bateson, John E. G.
1
Berry, Leonhard L.
1
Bowen, David E.
1
Burkhard, Kevin A.
1
Chase, Richard B.
1
Eliram, Lisa M.
1
Grönroos, Christian
1
Gummesson, Evert
1
Hatak, Isabella
1
Howley, Michael J.
1
Jackson jr., Donald W.
1
Jarvis, Cheryl
1
Jarvis, Cheryl Burke
1
Jaworski, Bernard J.
1
Kohli, Ajay Kumar
1
Koller, Monika
1
Lemon, Loren J.
1
Mandel, Naomi
1
Meuter, Matthew L.
1
Obenberger, Robert W.
1
Ostrom, Amy L.
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Centrum för Tjänsteforskning <Karlstad>
1
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Business horizons
5
Journal of marketing
5
Journal of the Academy of Marketing Science
4
Report / Marketing Science Institute
4
Journal of service management
3
Journal of service research : JSR
2
MSI reports : working paper series
2
California management review
1
Consumer research and policy series
1
European journal of marketing : EJM
1
Global governance spotlight
1
Handbook of service science ; [Vol. 1]
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Issues in organization and management series
1
Journal of historical research in marketing
1
Journal of retailing
1
Journal of service research
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 2
1
Report / Marketing Science Institute / Marketing Science Institute
1
Research Program working paper / Marketing Science Institute
1
Service science, management and engineering : education for the 21st Century
1
Services science : fundamentals, challenges and future developments
1
The handbook of marketing research : uses, misuses, and future advances
1
Theories in marketing series
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Working paper / Marketing Science Institute, Research Program
1
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ECONIS (ZBW)
OLC EcoSci
57
USB Cologne (EcoSocSci)
17
RePEc
5
Other ZBW resources
5
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Marketing theory : distinguished contributions
Fisk, Raymond P.
;
Brown, Stephen
-
1984
Persistent link: https://www.econbiz.de/10000332325
Saved in:
3
Postmodern marketing
Brown, Stephen
;
Brown, Stephen Walter
-
1995
-
1. publ.
Persistent link: https://www.econbiz.de/10000507753
Saved in:
4
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
5
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
6
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
7
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
8
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
9
From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
10
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
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