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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1, pp. 117
Persistent link: https://www.econbiz.de/10007896285
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1-2, pp. 117-138
Persistent link: https://www.econbiz.de/10007993630
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1, pp. 117-139
Persistent link: https://www.econbiz.de/10008848272
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Service quality of frontline employees: A profile deviation analysis
Malhotra, Neeru; Mavondo, Felix; Mukherjee, Avinandan; … - In: Journal of business research : JBR 66 (2013) 9, pp. 1338-1344
Persistent link: https://www.econbiz.de/10010121566
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Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.; Varma, Arup; Malhotra, Neeru; … - In: The journal of services marketing 23 (2009) 5, pp. 351
Persistent link: https://www.econbiz.de/10008316417
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Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan; Pinto, Mary Beth; Malhotra, Neeru - In: The service industries journal 29 (2009) 11, pp. 1615
Persistent link: https://www.econbiz.de/10008328659
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Does role clarity explain employee-perceived service quality?: A study of antecedents and consequences in call centres
Mukherjee, Avinandan; Malhotra, Neeru - In: International journal of service industry management : IJSIM 17 (2006) 5, pp. 444-473
Persistent link: https://www.econbiz.de/10007295677
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The relative influence of organisational commitment and job satisfaction on service quality of customer-contact employees in banking call centres
Malhotra, Neeru; Mukherjee, Avinandan - In: The journal of services marketing 18 (2004) 2-3, pp. 162-174
Persistent link: https://www.econbiz.de/10007101440
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Analysing the Commitment - Service Quality Relationship: A Comparative Study of Retail Banking Call Centres and Branches
Malhotra, Neeru; Mukherjee, Avinandan - In: Journal of marketing management : MM 19 (2003) 9, pp. 941-972
Persistent link: https://www.econbiz.de/10006966691
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Relationship quality between in-groups and out-groups
Shamdasani, Prem; Jung, Kwon - In: International business and economics research journal 10 (2011) 6, pp. 33-51
Persistent link: https://www.econbiz.de/10009895108