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Chase, Richard B.
15
Kellogg, Deborah L.
6
Bowen, David E.
4
Dasu, Sriram
4
Cook, Lori S.
2
Nie, Winter
2
Roth, Aleda V.
2
Stewart, Doug M.
2
Stewart, Douglas M.
2
Tansik, David A.
2
Voss, Chris
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Youngdahl, William E.
2
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1
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1
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Production and operations management : an international journal of the Production and Operations Management Society
5
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
4
International journal of service industry management : IJSIM
2
Decision line
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Interfaces : the INFORMS journal on the practice of operations research
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
Operations research, Management science : OR MS ; the international literature digest
1
Sloan management review
1
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OLC EcoSci
ECONIS (ZBW)
42
USB Cologne (EcoSocSci)
15
RePEc
8
Other ZBW resources
3
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Nurse Scheduling: From Academia to Implementation or Not?
Kellogg, Deborah L.
;
Walczak, Steven
- In:
Interfaces : the INFORMS journal on the practice of …
37
(
2007
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10007792016
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2
A customer contact measurement model: An extension
Kellogg, Deborah L.
- In:
International journal of service industry management : IJSIM
11
(
2000
)
1
,
pp. 26-44
Persistent link: https://www.econbiz.de/10007119218
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3
On the relationship between customer participation and satisfaction: Two frameworks
Kellogg, Deborah L.
;
Youngdahl, William E.
;
Bowen, David E.
- In:
International journal of service industry management : IJSIM
8
(
1997
)
3-4
,
pp. 206-219
Persistent link: https://www.econbiz.de/10007129595
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4
How Professors of Operations Management View Service Operations
Nie, Winter
;
Kellogg, Deborah L.
- In:
Production and operations management : an international …
8
(
1999
)
3
,
pp. 339
Persistent link: https://www.econbiz.de/10007184303
Saved in:
5
Revisiting customer participation in service encounters: does culture matter?
Youngdahl, William E.
;
Kellogg, Deborah L.
;
Nie, Winter
; …
- In:
Journal of operations management : publ. quarterly by …
21
(
2003
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10006970570
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6
Perceived risk for multiple services in the consumer buying cycle
Cunningham, Lawrence F.
;
Gerlach, James
;
Harper, Michael D.
- In:
International journal of information systems in the …
1
(
2009
)
4
,
pp. 33-49
Persistent link: https://www.econbiz.de/10009888817
Saved in:
7
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Saved in:
8
Operations management: Internationalization and interdisciplinary integration
Chase, Richard B.
;
Zhang, Alex
- In:
International journal of operations & production …
18
(
1998
)
7-8
,
pp. 663-667
Persistent link: https://www.econbiz.de/10006846745
Saved in:
9
MAKE YOUR SERVICE FAIL-SAFE
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Sloan management review
35
(
1994
)
3
,
pp. 35-44
Persistent link: https://www.econbiz.de/10006338042
Saved in:
10
Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is reality. Provocative new research sheds light on the underlying psychology of service encounters: when time seems to fly and when it drags,for example, and what sorts of things stick in customers'memories. Five operating ...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard business review : HBR
79
(
2001
)
6
,
pp. 78-85
Persistent link: https://www.econbiz.de/10005949320
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