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Examining career development programs for the sales force
Jr, Donald W.Jackson; Hollmann, Thomas; Gallan, Andrew S. - In: The journal of business & industrial marketing 21 (2006) 5, pp. 291-299
Persistent link: https://www.econbiz.de/10007283850
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Examining the Practices of United States and Japanese Market Research Firms
Naumann, Earl; Jackson Jr, Donald W.; Wolfe, William G. - In: California management review : CMR 36 (1994) 4, pp. 49-69
Persistent link: https://www.econbiz.de/10006637883
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Relational Bonds in Industrial Exchange: An Experimental Test of the Transaction Cost Economic Framework
Pilling, Bruce K.; Crosby, Lawrence A.; Jackson Jr, … - In: Journal of business research : JBR 30 (1994) 3, pp. 237-252
Persistent link: https://www.econbiz.de/10006744780
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How to Implement a Customer Satisfaction Program - Take a modern-day lesson from "the Wonder Corporation."
Naumann, Earl; Jackson Jr, Donald W.; Rosenbaum, Mark S. - In: Business horizons 44 (2001) 1, pp. 37-46
Persistent link: https://www.econbiz.de/10006182996
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FOCUS ON KNOWLEDGE - One More Time: How Do You Satisfy Customers? - Exploring the process of value creation will give firms a better grasp of the ups and downs of customer satisfaction
Naumann, Earl; Jackson Jr, Donald W. - In: Business horizons 42 (1999) 3, pp. 71-76
Persistent link: https://www.econbiz.de/10006192959
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Examining the Use of Team Selling by Manufacturers' Representatives: A Situational Approach - In what situations do manufacturers' representatives utilize teamselling?
Jackson Jr, Donald W.; Widmier, Scott M.; Giacobbe, Ralph; … - In: Industrial marketing management : the international … 28 (1999) 2, pp. 155-176
Persistent link: https://www.econbiz.de/10006300539
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Managing the industrial salesforce culture
Jackson Jr, Donald W.; Tax, Stephen S. - In: The journal of business & industrial marketing 10 (1995) 2, pp. 34-47
Persistent link: https://www.econbiz.de/10007332739
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Service-Logic Innovations: How to Innovate Customers, Not Products
Michel, Stefan; Brown, Stephen W.; Gallan, Andrew S. - In: California management review : CMR 50 (2008) 3, pp. 49-65
Persistent link: https://www.econbiz.de/10008056957
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Transformative service research: An agenda for the future
Anderson, Laurel; Ostrom, Amy L.; Corus, Canan; Fisk, … - In: Journal of business research : JBR 66 (2013) 8, pp. 1203-1210
Persistent link: https://www.econbiz.de/10010119598
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Customer positivity and participation in services: an empirical test in a health care context
Gallan, Andrew S.; Jarvis, Cheryl Burke; Brown, Stephen W. - In: Journal of the Academy of Marketing Science 41 (2013) 3, pp. 338-356
Persistent link: https://www.econbiz.de/10010096149