//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effect of recovery locus a...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
25
Language
All
Undetermined
22
English
3
Author
All
Hsu, Maxwell K.
15
Swanson, Scott R.
11
Brewer, Kristen L.
2
Davis, J.Charlene
2
Frankel, Robert
2
Huang, Tseng-Lung
2
Huang, Yinghua
2
Kelley, Scott W.
2
Keng, Ching-Jui
2
Olorunniwo, Festus
2
Xiao, Qian
2
Zheng, Li-Jie
2
Zhuang, Weiling
2
Abosedra, Salah S.
1
Chao, Gary H.
1
Darrat, Ali F.
1
Davis, J. Charlene
1
DeDee, J.Kim
1
Dorsch, Michael J.
1
Gross, James R.
1
Gwinner, Kevin
1
Gwinner, Kevin P.
1
James, Marcia L.
1
Jiang, James J.
1
Johansen, Douglas L.
1
Klein, Gary
1
Larson, Brian V.
1
Liu, Sandra S.
1
Luo, Xueming
1
Maity, Moutusy
1
Mesak, Hani I.
1
Pelton, Lou E.
1
Qu, Hailin
1
Sagan, Mariusz
1
Swanson, Scott
1
Tang, Zaiyoung
1
Udo, Godwin J.
1
Wahid, Abu N.M.
1
Zhong, Maosen
1
more ...
less ...
Published in...
All
The journal of services marketing
4
International journal of service industry management : IJSIM
2
Journal of education for business
2
Journal of the Academy of Marketing Science
2
Management research review
2
Managing service quality : MSQ ; an international journal
2
Asian affairs : journal of the Royal Society for Asian Affairs
1
European journal of marketing : EJM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of management and marketing research : IJMMR
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
47
Other ZBW resources
14
RePEc
3
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009880467
Saved in:
2
The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers
Dorsch, Michael J.
;
Swanson, Scott R.
;
Kelley, Scott W.
- In:
Journal of the Academy of Marketing Science
26
(
1998
)
2
,
pp. 128-142
Persistent link: https://www.econbiz.de/10006153322
Saved in:
3
Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
Gross, James R.
;
DeDee, J.Kim
;
Swanson, Scott R.
- In:
International journal of quality & reliability management
10
(
1993
)
8
,
pp. 14-24
Persistent link: https://www.econbiz.de/10006413486
Saved in:
4
The Impact of Faculty-Student Interactions on Teaching Behavior: An Investigation of Perceived Student Encounter Orientation, Interactive Confidence, and Interactive Practice
Frankel, Robert
;
Swanson, Scott R.
- In:
Journal of education for business
78
(
2002
)
2
,
pp. 85-91
Persistent link: https://www.econbiz.de/10006418228
Saved in:
5
Service recovery attributions and word-of-mouth intentions
Swanson, Scott R.
;
Kelley, Scott W.
- In:
European journal of marketing : EJM
35
(
2001
)
1-2
,
pp. 194-211
Persistent link: https://www.econbiz.de/10006091523
Saved in:
6
A model of fan identification: antecedents and sponsorship outcomes
Gwinner, Kevin
;
Swanson, Scott R.
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 275-294
Persistent link: https://www.econbiz.de/10007105318
Saved in:
7
The relationship of differential loci with perceived quality and behavioral intentions
Swanson, Scott R.
;
Davis, J.Charlene
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 202-225
Persistent link: https://www.econbiz.de/10007105322
Saved in:
8
The relationship of differential loci with perceived quality and behavioral intentions
Swanson, Scott R.
;
Davis, J.Charlene
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 202
Persistent link: https://www.econbiz.de/10007105421
Saved in:
9
Image transfer in corporate event sponsorship : assessing the impact of team identification and event-sponsor fit
Gwinner, Kevin P.
;
Larson, Brian V.
;
Swanson, Scott R.
- In:
International journal of management and marketing …
2
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009896960
Saved in:
10
Private and public voice: exploring cultural influence
Swanson, Scott R.
;
Frankel, Robert
;
Sagan, Mariusz
; …
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 216-240
Persistent link: https://www.econbiz.de/10009014357
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->