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The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.; Pantouvakis, Angelos; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 2, pp. 149-164
Persistent link: https://www.econbiz.de/10010089813
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Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies
Psomas, Evangelos L.; Fotopoulos, Christos V.; … - In: Business process management journal 17 (2011) 3, pp. 437-461
Persistent link: https://www.econbiz.de/10009164376
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Critical factors for effective implementation of ISO 9001 in SME service companies
Psomas, Evangelos L.; Fotopoulos, Christos V.; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 440-458
Persistent link: https://www.econbiz.de/10008453922
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The effectiveness of the ISO 9001 quality management system in service companies
Psomas, Evangelos L. - In: Total quality management & business excellence : an … 24 (2013) 7, pp. 769-781
Persistent link: https://www.econbiz.de/10010142499
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The impact of "soft" and "hard" TQM elements on quality management results
Fotopoulos, Christos B.; Psomas, Evangelos L. - In: International journal of quality & reliability management 26 (2009) 2, pp. 150-163
Persistent link: https://www.econbiz.de/10008172107
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ISO 9001:2000 implementation in the Greek food sector
Fotopoulos, Christos V.; Psomas, Evangelos L.; Vouzas, … - In: The TQM journal : the international review of … 22 (2010) 2, pp. 129-143
Persistent link: https://www.econbiz.de/10009965516
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A meta analysis of ISO 9001:2000 research - findings and future research proposals
Psomas, Evangelos L.; Fotopoulos, Christos V. - In: International journal of quality and service sciences 1 (2009) 2, pp. 128-144
Persistent link: https://www.econbiz.de/10009890248
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The structural relationships between TQM factors and organizational performance
Fotopoulos, Christos V.; Psomas, Evangelos L. - In: The TQM journal : the international review of … 22 (2010) 5, pp. 539-553
Persistent link: https://www.econbiz.de/10008453171
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Total quality management practices and results in food companies
Psomas, Evangelos L.; Fotopoulos, Christos V. - In: The international journal of productivity and … 59 (2010) 7, pp. 668-688
Persistent link: https://www.econbiz.de/10008638192