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Dienstleistungsmarketing
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Service-dominant logic
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Managing service quality : MSQ ; an international journal
23
International journal of quality and service sciences
6
Journal of service management
6
International journal of service industry management : IJSIM
5
The service industries journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
2
The TQM magazine : the international bi-monthly for total quality management
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Journal of the Academy of Marketing Science
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Scandinavian journal of management
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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OLC EcoSci
ECONIS (ZBW)
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Other ZBW resources
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Bridging the gap for destination extreme sports: A model of sports tourism customer experience
Klaus, Phil
;
Maklan, Stan
- In:
Journal of marketing management : MM
27
(
2011
)
13
,
pp. 1341-1366
Persistent link: https://www.econbiz.de/10009807272
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Exploring the role of the online customer experience in firms' multi-channel strategy: an empirical analysis of the retail banking services sector
Klaus, Phil
;
Nguyen, Bang
- In:
Journal of strategic marketing
21
(
2013
)
5
,
pp. 429-442
Persistent link: https://www.econbiz.de/10010155012
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3
The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010179648
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4
A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Bejou, David
;
Edvardsson, Bo
;
Rakowski, James P.
- In:
Journal of travel research : a quarterly publication of …
35
(
1996
)
1
,
pp. 35-40
Persistent link: https://www.econbiz.de/10006933507
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5
'The IKEA Saga': How Service Culture Drives Service Strategy
Edvardsson, Bo
;
Enquist, Bo
- In:
The service industries journal
22
(
2002
)
4
,
pp. 153-186
Persistent link: https://www.econbiz.de/10006261083
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6
An Experience-Based Measure of Service Quality
Edvardsson, Bo
;
Mattsson, Jan
- In:
The service industries journal
13
(
1993
)
4
,
pp. 289-306
Persistent link: https://www.econbiz.de/10006358143
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7
Mapping the "roots" of the consumer's image-in-use of companies
Rindell, Anne
;
Edvardsson, Bo
;
Strandvik, Tore
- In:
The journal of product & brand management
19
(
2010
)
6
,
pp. 423-432
Persistent link: https://www.econbiz.de/10008704828
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8
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen W.
;
Gremler, Dwayne D.
; …
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-586
Persistent link: https://www.econbiz.de/10009340257
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9
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10010146814
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10
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Choo, Zhi Min
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10010160047
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