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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
Spector, Robert; McCarthy, Patrick - 2012 - 2. ed.
Persistent link: https://www.econbiz.de/10009555164
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Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company
Spector, Robert - 2001
Persistent link: https://www.econbiz.de/10004539160
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Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers
Spector, Robert - 2002 - 1. print.
Persistent link: https://www.econbiz.de/10004713818
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Category killers : the retail revolution and its impact on consumer culture
Spector, Robert - 2005
Persistent link: https://www.econbiz.de/10004821409
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The Nordstrom way : the inside story of America's #1 customer service company
Spector, Robert; MacCarthy, Patrick H. - 2000 - 2. ed.
Persistent link: https://www.econbiz.de/10004551879