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~subject:"Bibliometrics"
~type_genre:"Article in journal"
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Bibliometrics
Großbritannien
29,760
United Kingdom
29,697
Bibliometrie
13,479
Customer satisfaction
10,633
Kundenzufriedenheit
10,624
Service quality
6,253
Dienstleistungsqualität
6,251
Consumer behaviour
6,199
Konsumentenverhalten
6,199
Service industry
5,376
Dienstleistungssektor
5,373
USA
5,046
United States
5,044
Relationship marketing
5,027
Beziehungsmarketing
5,026
Deutschland
3,622
Germany
3,615
Theory
2,880
Theorie
2,867
Innovation
2,171
Frankreich
2,123
France
2,120
Estimation
1,932
Schätzung
1,932
EU countries
1,885
EU-Staaten
1,884
Customer service
1,721
Kundenservice
1,706
Welt
1,554
World
1,554
Japan
1,432
Firm performance
1,383
Job satisfaction
1,383
Arbeitszufriedenheit
1,382
Unternehmenserfolg
1,381
Comparison
1,269
Vergleich
1,266
Quality management
1,214
Qualitätsmanagement
1,213
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Undetermined
6,254
Free
1,773
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All
Article
13,393
Book / Working Paper
159
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
13,552
Graue Literatur
1,827
Non-commercial literature
1,827
Working Paper
1,640
Aufsatz im Buch
1,636
Book section
1,636
Arbeitspapier
1,629
Collection of articles of several authors
228
Sammelwerk
228
Hochschulschrift
158
Conference paper
109
Konferenzbeitrag
109
Thesis
94
Reprint
79
Aufsatzsammlung
77
Systematic review
74
Übersichtsarbeit
74
Bibliografie enthalten
49
Bibliography included
49
Konferenzschrift
45
Case study
44
Fallstudie
44
Bibliografie
40
research-article
37
Conference proceedings
35
Forschungsbericht
34
Rangliste
33
Ranking
33
Collection of articles written by one author
26
Sammlung
26
Amtsdruckschrift
17
Article
17
Government document
17
Bibliography
15
Interview
14
Festschrift
13
Mehrbändiges Werk
12
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12
review
10
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English
13,103
German
319
French
62
Spanish
23
Italian
19
Portuguese
8
Swedish
8
Russian
4
Bulgarian
2
Czech
2
Slovak
2
Modern Greek (1453-)
1
Hungarian
1
Dutch
1
Norwegian
1
Romanian
1
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Author
All
Kumar, Satish
79
Kraus, Sascha
48
Chan, Kam C.
40
Lim, Weng Marc
34
Taylor, Timothy G.
32
Köseoglu, Mehmet Ali
31
Aguinis, Herman
28
Ferreira, João J. M.
28
Law, Chun Hung Roberts
28
Paul, Justin
26
Antony, Jiju
25
Dabić, Marina
22
Hassan, M. Kabir
22
Merigo, Jose Maria
22
Dhir, Sanjay
21
Dhir, Amandeep
19
Glock, Christoph
19
Laband, David N.
19
Pandey, Nitesh
19
Saffran, Bernard
19
Pattnaik, Debidutta
18
Rahman, Zillur
18
Fernandes, Cristina I.
17
Lindgreen, Adam
17
Pereira, Vijay
17
Porter, Alan L.
17
Seuring, Stefan
17
Xu, Zeshui
17
Dwivedi, Yogesh Kumar
16
Kajikawa, Yuya
15
Caputo, Andrea
14
Law, Rob
14
Mixon, Franklin G.
14
Serenko, Alexander
14
Short, Jeremy C.
14
Vrontis, Demetris
14
Wood, David A.
14
Škare, Marinko
14
Banks, George C.
13
Donthu, Naveen
13
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Institution
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Academy of Marketing
2
Academic Publishing in Europe Conference <3, 2008, Berlin>
1
Conference The Learned Journals in the Development of Economics and the Economics Profession <1, 1990, Siena>
1
Convegno su l'Economia Divulgata. Manuali e Trattati di Scienze Economiche nell'Italia Liberale (1848 - 1922) <2005, Pisa; Lucca>
1
Indonesian Scholars International Convention <14., 2014, Oxford>
1
International Society for Professional Innovation Management
1
Workshop on E-Business <8, 2009, Phoenix, Ariz.>
1
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Published in...
All
Journal of business research : JBR
291
Technological forecasting & social change : an international journal
215
Research policy : policy, management and economic studies of science, technology and innovation
200
International journal of production research
129
Journal of business ethics : JOBE
121
International journal of management reviews : IJMR
114
Journal of management : JOM
108
Cogent business & management
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
International journal of production economics
80
International journal of contemporary hospitality management
74
Management review quarterly
71
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
69
Organizational research methods : ORM
69
International journal of hospitality management
68
International journal of consumer studies
65
The journal of technology transfer
64
The journal of economic perspectives : EP ; a journal of the American Economic Association
62
Annals / The Academy of Management
59
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
58
Journal of business economics : JBE
57
Administrative Sciences : open access journal
55
European management journal
55
Tourism management : research, policies, practice
55
Die Betriebswirtschaft : DBW
54
International business review : the official journal of the European International Business Academy
54
Management research review
52
Technology analysis & strategic management
52
Total quality management & business excellence
52
Journal of knowledge management
50
Human resource management review
49
Review of managerial science : RMS
49
Journal of management
48
Entrepreneurship, theory and practice : ET & P
47
European journal of operational research : EJOR
47
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
46
Tourism management perspectives : TMP
46
International entrepreneurship and management journal
45
Business strategy and the environment
43
Technovation : the international journal of technological innovation, entrepreneurship and technology management
43
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Source
All
ECONIS (ZBW)
13,552
Showing
1
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10
of
13,552
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date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
4
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
7
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
8
WERS the validity? : a critique of the 2004 workplace employment relations survey of employees
Timming, Andrew R.
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 561-570
Persistent link: https://www.econbiz.de/10003890484
Saved in:
9
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
10
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
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