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Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

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Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers

Nazeri, Ali; Ebrahimi, Mohsen; Soofifard, Rahman - In: International journal of services and operations … 35 (2020) 3, pp. 289-306

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Deriving trust-supporting design knowledge for AI-based chatbots in customer service : a use case from the automotive industry

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Intertwining between online retailer's trustworthiness attributes and consumer's purchase intentions : a knowledge management perspective in response to COVID-19

Atlas, Fouzia; Khan, Kashif Ullah; Khan, Farhan - 2025

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Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking

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Impact of Service Quality on Customer Loyalty, Commitment and Trust in the Indian Banking Sector

Ghosh Hazra, Sandip - 2009

In the present Indian banking scenario, service quality is an indispensable competitive strategy to retain customer base. Banks are trying to win customer satisfaction and loyalty by providing better quality services. This study examines the relationship of service quality with customer loyalty,...

Persistent link: https://www.econbiz.de/10013154001

Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement

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An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry

El-Manstrly, Dahlia; Paton, Robert A.; Veloutsou, Cleopatra - In: Journal of financial services marketing : JFSM 16 (2011/12) 2, pp. 101-110

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Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context

Al-Hawari, Mohd Ahmad - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 346-366

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Alternative models of trustworthiness of service providers

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