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Determinants of pre-purchase information search effort for management consulting services
Dawes, Philip L.; Dowling, Grahame R.; Patterson, Paul G. - 1990
Persistent link: https://www.econbiz.de/10000847224
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Information control & influence in high technology purchase decisions
Dawes, Philip L.; Lee, Don Y.; Dowling, Grahame R. - 1995
Persistent link: https://www.econbiz.de/10000919687
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Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
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The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
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Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.; Patterson, Paul G.; Smith, Amy K. - In: Journal of retailing 85 (2009) 2, pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
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Collectivism and social influence in the buying decision : a four-country study of inter- and intra-national differences
Kongsompong, Kritika; Green, Robert T.; Patterson, Paul G. - In: Australasian marketing journal 17 (2009) 3, pp. 142-149
Persistent link: https://www.econbiz.de/10003886511
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Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn; McColl-Kennedy, Janet R.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
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Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Chuanchuen, Akkawanitcha; Patterson, Paul G.; … - In: The journal of services marketing 29 (2015) 4, pp. 268-279
Persistent link: https://www.econbiz.de/10011406402
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A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan; Mathies, Christine; Wetzels, Martin - In: International journal of electronic commerce : IJEC 19 (2014/2015) 2, pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
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Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.; Brady, Michael K.; McColl-Kennedy, … - In: Journal of service research : JSR 19 (2016) 3, pp. 243-259
Persistent link: https://www.econbiz.de/10011665370