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Consumer behaviour
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Griffis, Stanley E.
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International journal of physical distribution and logistics management
3
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Journal of business logistics
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Managerial and decision economics : MDE ; the international journal of research and progress in management economics
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The impact of order fulfillment information disclosure on consequences of deceptive counterfeits
Peinkofer, Simone T.
;
Jin, Yao
- In:
Production and operations management : the flagship …
32
(
2023
)
1
,
pp. 237-260
Persistent link: https://www.econbiz.de/10014266000
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2
Do as you say, or I will : retail signal congruency in buy-online-pickup-in-store and negative word-of-mouth
Jin, Yao
;
Murfield, Monique L. Ueltschy
;
Bock, Dora E.
- In:
Journal of business logistics
44
(
2023
)
1
,
pp. 37-60
Persistent link: https://www.econbiz.de/10014302243
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3
An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.
;
Miller, Jason W.
;
Griffis, Stanley E.
; …
- In:
International journal of physical distribution and …
52
(
2022
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10013173425
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4
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.
;
Miller, Jason
;
Whipple, Judith M.
; …
- In:
International journal of physical distribution and …
54
(
2024
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
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5
Value-added service strategies for retailers oriented to uncertain demand
Wang, Hua
;
Jin, Yao
;
Zhao, Yan
;
Wang, Cuicui
;
Xie, Yanle
- In:
Managerial and decision economics : MDE ; the …
46
(
2025
)
2
,
pp. 1174-1190
Persistent link: https://www.econbiz.de/10015386533
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6
Failure to deliver? : linling online order fulfillment glitches with future purchase behavior
Rao, Shashank
;
Griffis, Stanley E.
;
Goldsby, Thomas J.
- In:
Journal of operations management
29
(
2011
)
7/8
,
pp. 692-703
Persistent link: https://www.econbiz.de/10009347969
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7
The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.
;
Rao, Shashank
;
Goldsby, Thomas J.
; …
- In:
Journal of operations management
30
(
2012
)
4
,
pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
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8
Consumer impatience in the e-commerce home delivery context : a consumer-centric supply chain perspective for time-based competition
Paluzzi, Haley
;
Chen, Haozhe
;
Howe, Michael
;
Daugherty, …
- In:
International journal of physical distribution and …
55
(
2025
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10015198511
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9
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
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