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Examining customer perception and behaviour through social media research : an empirical study of the United Airlines overbooking crisis
Ma, Jie; Tse, Ying Kei; Wang, Xiaojun; Zhang, Minhao - In: Transportation research / E : an international journal 127 (2019), pp. 192-205
Persistent link: https://www.econbiz.de/10012041131
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Impact of relocation strategy on brand trustworthiness and word-of-mouth : experimental vignette research on the US fashion industry
Li, Xinwei; Tse, Ying Kei; Zhang, Minhao; Hoang Dinh Phi - In: International journal of production economics 257 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014249682
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What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang; Tse, Ying Kei; Zhang, Minhao; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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Causal recipes of customer loyalty in a sharing economy : integrating social media analytics and fsQCA
Lee, Carmen Kar Hang; Tse, Ying Kei; Leung, Eric Ka Ho; … - In: Journal of business research : JBR 181 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014556536
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Harvesting online reviews to identify the competitor set in a service business : evidence from the hotel industry
Ye, Fei; Xia, Qian; Zhang, Minhao; Zhan, Yuanzhu; Li, Yina - In: Journal of service research 25 (2022) 2, pp. 301-327
Persistent link: https://www.econbiz.de/10013268024
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Exploring perceptions of advertising ethics : an informant-derived approach
Shabbir, Haseeb Ahmed; Maalouf, Hala; Griessmair, Michele; … - In: Journal of business ethics : JOBE 159 (2019) 3, pp. 727-744
Persistent link: https://www.econbiz.de/10012108974
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The influence of contrasting values on consumer receptiveness to ethical information and ethical choices
Osburg, Victoria-Sophie; Akhtar, Pervaiz; Yoganathan, … - In: Journal of business research : JBR 104 (2019), pp. 366-379
Persistent link: https://www.econbiz.de/10012105050
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Sensory stimulation for sensible consumption : multisensory marketing for e-tailing of ethical brands
Yoganathan, Vignesh; Osburg, Victoria-Sophie; Akhtar, … - In: Journal of business research : JBR 96 (2019), pp. 386-396
Persistent link: https://www.econbiz.de/10011981085