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Consumer behaviour
Relationship marketing
15
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Beziehungsmarketing
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Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
E-commerce
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Electronic Banking
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Rajaobelina, Lova
12
Ricard, Line
9
Brun, Isabelle
6
Arcand, Manon
3
Tep, Sandrine Prom
3
Toufaily, Élissar
2
Amiot, Thomas
1
Bergeron, Jasmin
1
Berthiaume, Bilitis
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Boivin, Caroline
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Bouhia, Mariem
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Dekkal, Massilva
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Durif, Fabien
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Dusseault, Pascale
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Fallu, Jean-Mathieu
1
Kilani, Nour
1
Line, Ricard
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Préfontaine, Lise
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Shobeiri, Saeed
1
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Journal of financial services marketing
2
Journal of financial services marketing : JFSM
2
The international journal of bank marketing : IJBM
2
International Journal of Bank Marketing
1
International journal of arts management
1
International journal of bank marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Examining the influence of the social dimension of customer experience on trust towards travel agencies : the role of experiential predisposition in a multichannel context
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
;
Amiot, …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238252
Saved in:
3
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
4
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
5
A relational classification of online banking customers
Rajaobelina, Lova
;
Brun, Isabelle
;
Toufaily, Élissar
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10009733565
Saved in:
6
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
7
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
8
The mediating role of place attachment in experience and word of mouth : the case of music and film festivals
Rajaobelina, Lova
;
Dusseault, Pascale
;
Ricard, Line
- In:
International journal of arts management
21
(
2019
)
2
,
pp. 43-54
Persistent link: https://www.econbiz.de/10012060744
Saved in:
9
Factors affecting user trust and intention in adopting chatbots : the moderating role of technology anxiety in insurtech
Dekkal, Massilva
;
Arcand, Manon
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing
29
(
2024
)
3
,
pp. 699-728
Persistent link: https://www.econbiz.de/10015061255
Saved in:
10
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
Bouhia, Mariem
;
Rajaobelina, Lova
;
Tep, Sandrine Prom
; …
- In:
International journal of bank marketing
40
(
2022
)
6
,
pp. 1159-1181
Persistent link: https://www.econbiz.de/10013397778
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