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Consumer engagement with self-driving cars : a theory of planned behavior-informed perspective

Hollebeek, Linda D.; Menidjel, Choukri; Itani, Omar S.; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 8, pp. 2029-2046

Persistent link: https://www.econbiz.de/10014430201

Customer journey value : a conceptual framework

Hollebeek, Linda D.; Urbonavicius, Sigitas; Valdimar … - In: Journal of creating value 9 (2023) 1, pp. 8-26

Persistent link: https://www.econbiz.de/10014581523

Virtual reality through the customer journey : framework and propositions

Hollebeek, Linda D.; Clark, Moira K.; Andreassen, Tor W.; … - In: Journal of retailing and consumer services 55 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012268819

Friend or foe? : customer engagement's value-based effects on fellow customers and the firm

Clark, Moira K.; Lages, Cristiana Raquel; Hollebeek, … - In: Journal of business research : JBR 121 (2020), pp. 549-556

Persistent link: https://www.econbiz.de/10012417376

Social influence and stakeholder engagement behavior conformity, compliance, and reactance

Hollebeek, Linda D.; Sprott, David E.; Valdimar Sigurdsson - In: Psychology & marketing 39 (2022) 1, pp. 90-100

Persistent link: https://www.econbiz.de/10012796076

Customer engagement in emerging markets : framework and propositions

Hollebeek, Linda D.; Muniz-Martinez, Norberto; Clark, … - In: Organizations and markets in emerging economies 13 (2022) 2, pp. 284-299

Emerging markets are a major contributor to global GDP, thus offering a primary source for economic growth. However, despite these acclaimed benefits, little remains known regarding customer engagement (i.e., a customer's resource investment in his/her brand interactions) in emerging markets,...

Persistent link: https://www.econbiz.de/10014531998

First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation

Rather, Raouf Ahmad; Hollebeek, Linda D.; … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564

Persistent link: https://www.econbiz.de/10012880242

Charting the intellectual structure of customer experience research

Kumar, Prashant; Hollebeek, Linda D.; Kar, Arpan Kumar; … - In: Marketing intelligence & planning 41 (2023) 1, pp. 31-47

Persistent link: https://www.econbiz.de/10013532105

Consumers' willingness to disclose their personal data in e-commerce : a reciprocity-based social exchange perspective

Degutis, Mindaugas; Urbonavičius, Sigitas; Hollebeek, … - In: Journal of retailing and consumer services 74 (2023), pp. 1-8

Persistent link: https://www.econbiz.de/10014342226

Customer value, customer engagement, and customer-based brand equity in the context of a digital payment app

Bapat, Dhananjay; Hollebeek, Linda D. - In: Marketing intelligence & planning 41 (2023) 7, pp. 837-853

Persistent link: https://www.econbiz.de/10014381221