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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
11
Beziehungsmarketing
8
Relationship marketing
8
Robot
8
Roboter
8
Customer integration
6
Dienstleistungsqualität
6
Kundenintegration
6
Service quality
6
Arbeitsverhalten
5
Betriebliche Wertschöpfung
5
Customer satisfaction
5
Kundenzufriedenheit
5
Value creation
5
Work behaviour
5
Brand image
4
Brand management
4
Markenführung
4
Markenimage
4
Confidence
3
Customer citizenship behavior
3
Emotion
3
Vertrauen
3
Arbeitsleistung
2
Automation
2
Automatisierung
2
Brand building
2
Brand experience
2
Brand relationship quality
2
China
2
Corporate reputation
2
Customer engagement
2
Customer service
2
Customer value
2
Destination management
2
Destinationsmanagement
2
Experiment
2
Firmenimage
2
Führungskräfte
2
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11
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11
Aufsatz in Zeitschrift
11
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English
11
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Xie, Lishan
10
Huan, Tzung-cheng
4
Guan, Xinhua
3
Li, Dongmei
3
Liu, Canmian
3
Lei, Shaohui
2
Liu, Xin
2
Zhang, Wenxuan
2
Zhu, Tengteng
2
Fotiadis, Anestis
1
He, Yingxin
1
Li, Yaoqi
1
Liang, Shengyuan
1
Liu, Shuying
1
Peng, Jiamin
1
Poon, Patrick
1
Zhang, Lu
1
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Service science
1
The journal of consumer marketing
1
Tourism Management Perspectives
1
Tourism review
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ECONIS (ZBW)
11
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1
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
2
How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei
;
Liu, Canmian
;
Xie, Lishan
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
Saved in:
3
When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
;
Guan, Xinhua
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1197-1211
Persistent link: https://www.econbiz.de/10015192421
Saved in:
4
Brand experience and customer citizenship behavior : the role of brand relationship quality
Xie, Lishan
;
Poon, Patrick
;
Zhang, Wenxuan
- In:
The journal of consumer marketing
34
(
2017
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011694840
Saved in:
5
Attracting athletes to small-scale sports events using motivational decision-making factors
Fotiadis, Anestis
;
Xie, Lishan
;
Li, Yaoqi
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5467-5472
Persistent link: https://www.econbiz.de/10011590512
Saved in:
6
Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin
;
Lei, Shaohui
;
Xie, Lishan
- In:
Tourism Management Perspectives
53
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
Saved in:
7
Wellness tourism : customer-perceived value on customer engagement
Xie, Lishan
;
Guan, Xinhua
;
He, Yingxin
;
Huan, Tzung-cheng
- In:
Tourism review
77
(
2022
)
3
,
pp. 859-876
Persistent link: https://www.econbiz.de/10013368780
Saved in:
8
Exploring customer citizenship behavior through customer-organization identification
Xie, Lishan
;
Zhang, Wenxuan
;
Guan, Xinhua
;
Huan, Tzung-cheng
- In:
Service science
16
(
2024
)
1
,
pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
Saved in:
9
The nonlinear effect of service robot anthropomorphism on customers' usage intention : a privacy calculus perspective
Xie, Lishan
;
Lei, Shaohui
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227626
Saved in:
10
Exploring the impact of mobile app quality on consumers' online intention to transact
Xie, Lishan
;
Zhu, Tengteng
;
Liu, Shuying
;
Huan, Tzung-cheng
-
2024
Persistent link: https://www.econbiz.de/10015107901
Saved in:
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