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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
74
Konsumentenverhalten
74
Einzelhandel
37
Retail trade
37
Beziehungsmarketing
26
Relationship marketing
26
Kundenzufriedenheit
16
New product development
12
Brand management
11
Ladengestaltung
11
Markenführung
11
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11
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10
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9
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9
Pricing strategy
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Dienstleistungsqualität
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Roggeveen, Anne L.
9
Hoyer, Wayne D.
8
Grewal, Dhruv
6
Homburg, Christian
3
Krafft, Manfred
3
Tsiros, Michael
3
Götz, Oliver
2
Reinartz, Werner J.
2
Wieseke, Jan
2
Albrecht, Carmen-Maria
1
Altenburg, Lina
1
Backhaus, Klaus
1
Bharadwaj, Neeraj
1
Bornemann, Torsten
1
Breugelmans, Els
1
Cornelißen, Markus
1
Eisenbeiß, Maik
1
Hattula, Stefan
1
Kopalle, Praveen K.
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Journal of retailing
5
Journal of the Academy of Marketing Science
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
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ECONIS (ZBW)
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1
How call center location impacts expectations of service from reputable versus lesser known firms
Roggeveen, Anne L.
;
Bharadwaj, Neeraj
;
Hoyer, Wayne D.
- In:
Journal of retailing
83
(
2007
)
4
,
pp. 403-410
Persistent link: https://www.econbiz.de/10003598469
Saved in:
2
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
3
Nonlinear and asymmetric returns on customer satisfaction : do they vary across situations and consumers?
Eisenbeiß, Maik
;
Cornelißen, Markus
;
Backhaus, Klaus
; …
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
3
,
pp. 242-263
Persistent link: https://www.econbiz.de/10010364012
Saved in:
4
Der Einsatz von Customer Relationship Management zur Steuerung von Kundenzufriedenheit
Götz, Oliver
;
Hoyer, Wayne D.
;
Krafft, Manfred
; …
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 409-430)
.
2006
Persistent link: https://www.econbiz.de/10003323699
Saved in:
5
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
6
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
7
Der Einsatz von Customer Relationship Management zur Steuerung von Kundenzufriedenheit
Götz, Oliver
;
Hoyer, Wayne D.
;
Krafft, Manfred
; …
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 375-397)
.
2008
Persistent link: https://www.econbiz.de/10003744951
Saved in:
8
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
Saved in:
9
Does travel time to stores matter? : the role of merchandise availability
Grewal, Dhruv
;
Kopalle, Praveen K.
;
Marmorstein, Howard
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 437-444
Persistent link: https://www.econbiz.de/10009622977
Saved in:
10
Understanding the co-creation effect : when does collaborating with customers provide a lift to service recovery?
Roggeveen, Anne L.
;
Tsiros, Michael
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009679038
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