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~subject:"Customer satisfaction"
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Customer satisfaction
Supply chain
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Lieferkette
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Environmental management
40
Umweltmanagement
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China
32
Firm performance
23
Unternehmenserfolg
21
Nachhaltige Entwicklung
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Logistik
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Corporate Social Responsibility
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Hafen
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Industrie
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Manufacturing industries
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Schifffahrt
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Lieferantenmanagement
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Logistics provider
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Logistikunternehmen
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Supplier relationship management
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Container terminal
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Taiwan
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Resource-based view
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Ressourcenorientierter Ansatz
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Cargo shipping
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Frachtschifffahrt
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Lai, Kee-hung
6
Cheng, T. C. E.
3
Guo, Xitong
2
Lu, Chin-Shan
2
Zhang, Xiaofei
2
Chen, Shiou-Yu
1
Chiu, Chi Wai
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Hang, Yin
1
Ho, Shuk Ying
1
Liao, Chun-Hsiung
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Liu, Junjun
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Lun, Y. H. Venus
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Ma, Hiu Yan
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Mak, Ka Wai
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Meng, Fanbo
1
Shang, Kuo Chung
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Tang, Ailie K. Y.
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Vogel, Douglas R.
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Weng, Hsiang-Kai
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Yee, Rachel W. Y.
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Yeung, Andy C. L.
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Yeung, Ting Chi
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Yin, Chunxiao
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Business strategy and the environment
1
Corporate social responsibility and environmental management
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of production economics
1
International journal of shipping and transport logistics : IJSTL
1
Journal of electronic commerce research : JECR
1
Maritime business review
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
How port aesthetics affect destination image, tourist satisfaction and tourist loyalty?
Lu, Chin-Shan
;
Weng, Hsiang-Kai
;
Chen, Shiou-Yu
;
Chiu, …
- In:
Maritime business review
5
(
2020
)
2
,
pp. 211-228
Persistent link: https://www.econbiz.de/10012257864
Saved in:
2
Service quality, relationship quality, e-service quality, and customer loyalty in the container shipping service context : a moderated mediation model
Liao, Chun-Hsiung
;
Lu, Chin-Shan
;
Yu, Ying-Hsin
- In:
International journal of shipping and transport …
18
(
2024
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10015069978
Saved in:
3
How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese enterprises?
Zhu, Qinghua
;
Hang, Yin
;
Liu, Junjun
;
Lai, Kee-hung
- In:
Corporate social responsibility and environmental management
21
(
2014
)
1
,
pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
Saved in:
4
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
5
Examining the influence of organizational capability in innovative business operations and the mediation of profitability on customer satisfaction : an application in intermodal transport operators in Taiwan
Lun, Y. H. Venus
;
Shang, Kuo Chung
;
Lai, Kee-hung
; …
- In:
International journal of production economics
171
(
2016
),
pp. 179-188
Persistent link: https://www.econbiz.de/10011437293
Saved in:
6
From offline healthcare to online health services : the role of offline healthcare satisfaction and habits
Zhang, Xiaofei
;
Guo, Xitong
;
Lai, Kee-hung
;
Yin, Chunxiao
; …
- In:
Journal of electronic commerce research : JECR
18
(
2017
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10011669620
Saved in:
7
Environmental governance of enterprises and their economic upshot through corporate reputation and customer satisfaction
Tang, Ailie K. Y.
;
Lai, Kee-hung
;
Cheng, T. C. E.
- In:
Business strategy and the environment
21
(
2012
)
6
,
pp. 401-411
Persistent link: https://www.econbiz.de/10009630266
Saved in:
8
Effects of emotional attachment on mobile health-monitoring service usage : an affect transfer perspective
Zhang, Xiaofei
;
Guo, Xitong
;
Ho, Shuk Ying
;
Lai, Kee-hung
; …
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012494917
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