Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Third party customers infectin...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Service quality
27
Dienstleistungsqualität
26
Relationship marketing
24
Beziehungsmarketing
23
Consumer behaviour
23
Konsumentenverhalten
23
Kundenzufriedenheit
22
Dienstleistungssektor
14
Service industry
14
Health care
13
Gesundheitsversorgung
12
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Customer integration
9
Dienstleistung
9
Kundenintegration
9
Services
9
Services marketing
9
Customer experience
8
Dienstleistungsmarketing
8
Betriebliche Wertschöpfung
7
Emotion
7
Satisfaction
7
Service-Dominant Logic
7
Service-dominant logic
7
Value creation
7
Lebensqualität
6
Quality of life
6
Service innovation
6
Well-being
6
Resource integration
5
Zufriedenheit
5
Australia
4
Australien
4
Business services
4
Customer value
4
Experience
4
more ...
less ...
Online availability
All
Undetermined
12
Free
2
Type of publication
All
Article
21
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
22
Author
All
McColl-Kennedy, Janet R.
21
Gustafsson, Anders
5
Sweeney, Jillian C.
4
Danaher, Peter J.
3
Danaher, Tracey S.
3
Patterson, Paul G.
3
Brady, Michael K.
2
Dagger, Tracey S.
2
Gallan, Andrew S.
2
Orsingher, Chiara
2
Sirianni, Nancy J.
2
Smith, Amy K.
2
Witell, Lars
2
Aksoy, Lerzan
1
Barakshina, Tatiana
1
Bolton, Ruth N.
1
Bradley, Graham L.
1
Butten, Kaley
1
Cheung, Lilliemay
1
Conroy, Denise M.
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Figueiredo, Bernardo
1
Fotheringham, Darima
1
Friman, Margareta
1
Frow, Pennie
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Green, Teegan
1
Hansen, David
1
Hibbert, Sally
1
Hill, Sally Rao
1
Huang, Ming-Hui
1
Jaakkola, Elina
1
Jimmieson, Nerina L.
1
Klaus, Philipp
1
Lemon, Katherine N.
1
Lervik-Olsen, Line
1
Li, Jane
1
Lu, Zhi
1
more ...
less ...
Published in...
All
Journal of service research : JSR
5
Journal of business research : JBR
3
The journal of services marketing
3
Journal of service management
2
Journal of service research
2
California management review
1
Emotions and organizational dynamism
1
European journal of marketing
1
European journal of marketing : EJM
1
Individual and organizational perspectives on emotion management and display
1
International journal of consumer studies
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
2
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
4
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
5
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
8
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
9
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
10
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
