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Customer satisfaction
Consumer behaviour
39
Konsumentenverhalten
39
Einkaufszentrum
16
Shopping center
16
Kundenzufriedenheit
15
Einzelhandel
13
Emotion
13
Retail trade
13
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Online retailing
7
Online-Handel
7
Complaint management
6
Culture
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Cultural identity
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Kulturelle Identität
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Ladengestaltung
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Store design
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Geschlecht
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Geschlechterforschung
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Kanada
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Kognition
4
Shopping mall
4
Fashion
3
Forschung
3
Group membership
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Lebensqualität
3
Marketing management
3
Marketingmanagement
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English
15
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Chebat, Jean-Charles
15
Zourrig, Haithem
4
Borges, Adilson
3
El Hedhli, Kamel
2
Michon, Richard
2
Sirgy, M. Joseph
2
Toffoli, Roy
2
Chebat, Elise
1
Gaucher, Benoît
1
Gelinas-Chebat, Claire
1
Goudarzi, Kiane
1
Haj-Salem, Narjes
1
Herter, Márcia Maurer
1
Massicotte, Marie-Claude
1
Medina-Borja, Alexandra
1
Morrin, Maureen
1
Oliveira, Sandra
1
Raajpoot, Nusser A.
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Roth, Yefim
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Journal of business research : JBR
5
Journal of retailing and consumer services
4
International journal of quality and service sciences
2
AMS review : official publication of the Academy of Marketing Science
1
Review of marketing science
1
Sensory marketing : research on the sensuality of products
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ECONIS (ZBW)
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1
The effects of mall renovation on shopping values, satisfaction and spending behaviour
Chebat, Jean-Charles
;
Michon, Richard
;
Haj-Salem, Narjes
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 610-618
Persistent link: https://www.econbiz.de/10010388517
Saved in:
2
The impact of scent and music on consumer perceptions of time duration
Morrin, Maureen
;
Chebat, Jean-Charles
;
Gelinas-Chebat, …
- In:
Sensory marketing : research on the sensuality of products
,
(pp. 123-134)
.
2010
Persistent link: https://www.econbiz.de/10003933217
Saved in:
3
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
4
Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
; …
- In:
AMS review : official publication of the Academy of …
4
(
2014
)
1/2
,
pp. 21-31
Persistent link: https://www.econbiz.de/10010378847
Saved in:
5
Effects of mall atmosphere on mall evaluation : teenage versus adult shoppers
Massicotte, Marie-Claude
;
Michon, Richard
;
Chebat, …
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 74-80
Persistent link: https://www.econbiz.de/10008839772
Saved in:
6
Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
1
(
2009
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10003915361
Saved in:
7
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
8
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
9
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
10
Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
Saved in:
1
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