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~subject:"Customer satisfaction"
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Customer satisfaction
Service quality
24,197
Dienstleistungsqualität
23,449
Qualitätsmanagement
18,760
Quality management
17,084
Product quality
12,666
Produktqualität
12,649
Arbeitskräfte
10,797
Workforce
10,009
Theorie
8,038
Theory
7,881
Consumer behaviour
7,317
Kundenzufriedenheit
7,307
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7,278
Relationship marketing
5,211
Beziehungsmarketing
5,203
Deutschland
4,524
Germany
3,668
USA
3,352
United States
3,095
Wirtschaftsprüfung
3,046
Financial audit
3,034
Krankenhaus
2,935
Arbeitszufriedenheit
2,871
Job satisfaction
2,853
Hospital
2,834
Health care
2,506
Arbeitnehmer
2,493
Gesundheitsversorgung
2,477
Gesundheitswesen
2,241
Health care system
2,172
Arbeitsverhalten
2,119
Work behaviour
2,114
Standardisierung
1,833
Standardization
1,821
Human Resource Management
1,802
Personalmanagement
1,799
Innovation
1,776
Unternehmenserfolg
1,651
Performance measurement
1,626
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Han, Heesup
40
Mattila, Anna S.
27
Prybutok, Victor R.
21
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Shahin, Arash
18
Sharma, Piyush
18
Usman, Osly
18
Söderlund, Magnus
17
Balaji, M. S.
16
Law, Rob
16
Gustafsson, Anders
15
Wong, IpKin Anthony
15
Amin, Muslim
12
Bilgihan, Anil
12
Gong, Taeshik
12
Grégoire, Yany
12
Hyun, Sunghyup Sean
12
Ringle, Christian M.
11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
Yi, Youjae
11
Ali, Faizan
10
Edvardsson, Bo
10
Gouthier, Matthias
10
Gursoy, Dogan
10
Hsu, Cathy H. C.
10
Jang, Soocheong (Shawn)
10
Ladhari, Riadh
10
Patterson, Paul G.
10
Roberts-Lombard, Mornay
10
Torres, Edwin N.
10
Wu, Luorong
10
Akroush, Mamoun N.
9
Barnes, Donald C.
9
Caber, Meltem
9
Cobanoglu, Cihan
9
Gil Saura, Irene
9
Grewal, Dhruv
9
Ha, Hong Youl
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ebs European Business School
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Mobility and Transport
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
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Taylor and Francis.
1
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1
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1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
262
Journal of retailing and consumer services
231
Journal of business research : JBR
154
The journal of services marketing
147
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
International journal of contemporary hospitality management
128
The service industries journal
116
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
90
Tourism management : research, policies, practice
82
Services marketing quarterly
81
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
71
International journal of productivity and quality management : IJPQM
70
Service business
69
Cogent business & management
60
International journal of quality & reliability management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Journal of service research : JSR
60
Total quality management & business excellence
60
International journal of quality and service sciences
58
International journal of services and operations management
57
Journal of service management
57
International journal of services, economics and management
53
Asia Pacific journal of marketing and logistics
52
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
42
Journal of service research
40
Journal of hospitality and tourism insights
38
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
35
Journal of Services Marketing
35
Psychology & marketing
35
Journal of the Academy of Marketing Science
33
Journal of Islamic marketing
31
Tourism management perspectives : TMP
31
Journal of strategic marketing
30
International journal of business information systems : IJBIS
29
Journal of service theory and practice : JSTP
28
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ECONIS (ZBW)
7,298
Other ZBW resources
189
RePEc
20
EconStor
10
BASE
3
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1
Complaints management : quality of response to customer complaints in an automotive company
Rocha, António
;
Pedregal, Ana
;
Maia, Catarina
;
Soares, …
- In:
International journal of productivity and quality …
44
(
2025
)
1
,
pp. 18-39
Persistent link: https://www.econbiz.de/10015394269
Saved in:
2
Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing
;
Chang, Pi-Yun
;
Yen, Tieh-Min
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
Saved in:
3
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
4
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Saved in:
5
The hybrid airline model : generating quality for passengers
Avram, Bogdan
- In:
Expert journal of business and management
5
(
2017
)
2
,
pp. 149-154
Persistent link: https://www.econbiz.de/10011791401
Saved in:
6
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
7
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
8
Explore relationship between total quality management and CMMI in software development organisations : a study of Chandigarh and Mohali
Jaiswal, Kapil
;
Garg, Minakshi
- In:
International journal of project organisation & …
11
(
2019
)
2
,
pp. 154-170
Persistent link: https://www.econbiz.de/10012110848
Saved in:
9
Customer satisfaction, product quality and performance of companies
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Národohospodářský obzor : časopis věnovaný …
14
(
2014
)
4
,
pp. 329-344
Persistent link: https://www.econbiz.de/10010471209
Saved in:
10
Customer expectations and perceptions of food product quality in the UK discount grocery sector
Ryding, Daniella
;
Campaniolo, Daniela
;
Carey, Robin
- In:
International journal of business and globalisation : IJBG
13
(
2014
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10011289479
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