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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
105,978
Konsumentenverhalten
103,535
Theorie
17,328
Theory
17,119
Cognition
14,516
Kognition
14,466
Relationship marketing
12,994
Beziehungsmarketing
12,966
Brand management
9,037
Markenführung
8,996
Online-Handel
8,776
Online retailing
8,764
Brand image
7,956
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7,917
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7,311
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7,248
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7,130
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7,127
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6,950
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6,937
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6,926
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6,815
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6,008
United States
5,686
Deutschland
5,676
Online-Marketing
5,651
Internet marketing
5,640
Service quality
5,387
Dienstleistungsqualität
5,341
Emotion
5,284
Germany
5,216
Einzelhandel
5,120
Retail trade
5,076
Werbewirkung
4,984
Advertising effects
4,945
Electronic Commerce
4,931
E-commerce
4,809
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3,847
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Han, Heesup
68
Mattila, Anna S.
33
Usman, Osly
23
Prayag, Girish
19
Bilgihan, Anil
18
Hyun, Sunghyup Sean
18
Aksoy, Lerzan
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Ahn, Jiseon
16
Gustafsson, Anders
16
Mittal, Vikas
16
Keiningham, Timothy
15
Law, Rob
15
Ryu, Kisang
15
Söderlund, Magnus
15
Wong, IpKin Anthony
15
Jang, Soocheong (Shawn)
14
Prybutok, Victor R.
14
Qu, Hailin
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
Larivière, Bart
13
McColl-Kennedy, Janet R.
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Lee, Seonjeong
12
Paul, Justin
12
Rather, Raouf Ahmad
12
Sharma, Piyush
12
Van Vaerenbergh, Yves
12
Barnes, Donald C.
11
Gil Saura, Irene
11
Hwang, Jinsoo
11
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11
Prashar, Sanjeev
11
Quach, Sara
11
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
392
International journal of hospitality management
239
Journal of business research : JBR
196
The journal of services marketing
130
International journal of contemporary hospitality management
111
Journal of travel and tourism marketing
108
Journal of hospitality marketing & management
107
Tourism management : research, policies, practice
92
Cogent business & management
79
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
69
Psychology & marketing
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
The service industries journal
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of service management
53
Service business
53
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Journal of service research : JSR
49
International journal of electronic marketing and retailing : IJEMR
45
Tourism management perspectives : TMP
44
Journal of hospitality and tourism insights
43
Journal of strategic marketing
41
International journal of retail and distribution management
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Journal of air transport management
37
European journal of marketing : EJM
36
Total quality management & business excellence
36
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of vacation marketing
34
Journal of retailing
33
Journal of service research
33
The TQM journal : the international review of organizational improvement
32
Journal of Services Marketing
31
Journal of internet commerce
31
Journal of the Academy of Marketing Science
31
Marketing intelligence & planning
31
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ECONIS (ZBW)
7,243
Other ZBW resources
160
BASE
2
RePEc
1
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1
"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora
;
Walter, Benjamin von
;
Scharfenberger, Philipp
- In:
Business research
13
(
2020
)
2
,
pp. 741-766
, mugs, or fashion articles. Drawing on research about embodied
cognition
, this paper investigates how and under which …
Persistent link: https://www.econbiz.de/10012295833
Saved in:
2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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3
Causes of customers' cognitive dissonance and product return frequency : a Malaysian packaged food context
Phang Ing Grace
;
Pei Ling, Ricadonna
;
Osman, Zaiton
- In:
Asian journal of business and accounting : AJBA
15
(
2022
)
2
,
pp. 173-203
Persistent link: https://www.econbiz.de/10013531191
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4
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
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5
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
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6
Exploring mental time travel experiences and their influence on behavioral intentions and learning
Barhorst, Jennifer Brannon
;
Krey, Nina
;
McLean, Graeme J.
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10014338309
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7
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
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8
A study of the factors influencing the viewers’ satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong
Ng, Mark
;
Law, Monica
;
Lam, Lubanski
;
Cui, Celine
- In:
Electronic commerce research
23
(
2023
)
3
,
pp. 1565-1590
Persistent link: https://www.econbiz.de/10014383096
Saved in:
9
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
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10
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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