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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

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The impact of power on service customers’ willingness to post online reviews

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Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?

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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent self-construal

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The effect of online interaction and trust on consumers' value co-creation behavior in the online travel community

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