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Impact of perceived corporate social responsibility on peer-to-peer accommodation consumers' repurchase intention and switching intention
Huang, Songshan; Wang, Xuequn; Qu, Hua - In: Journal of hospitality marketing & management 32 (2023) 7, pp. 893-916
Persistent link: https://www.econbiz.de/10014369549
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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The influence of brand experience and service quality on customer engagement
Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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Enhancing consumers' repurchase intention in peer-to-peer accommodation following a dual processing model : a principal-agent perspective
Wang, Xuequn; Huang, Songshan; Kim, Eunjung; Xu, Jian - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1127-1149
Persistent link: https://www.econbiz.de/10014582439
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Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui; Wang, Xuequn; Liu, Zilong; Chang, Wen; … - In: Tourism management : research, policies, practice 88 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
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Mind, service quality, relationship with airlines
Prentice, Catherine; Hsiao, Aaron; Wang, Xuequn; … - In: Journal of strategic marketing 31 (2023) 1, pp. 212-234
Persistent link: https://www.econbiz.de/10014303192