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On a doubly dynamically controlled supermarket model with impatient customers

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Exploring the factors motivating e-service users' WOM behaviour

Li, Hongxiu; Liu, Yong; Suomi, Reima - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 187-200

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Understanding post-adoption behaviors of e-service users in the context of online travel services

Li, Hongxiu; Liu, Yong - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 1043-1052

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Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563

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Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage

Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357

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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

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Optimizing service offerings using asymmetric impact-sentiment-performance analysis

Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16

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Are you happy with your experience? : Determinants of satisfaction with virtual teamwork in international settings

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Internal marketing: service quality in leisure services

Yang, Hua; Coates, Nigel - In: Marketing Intelligence & Planning 28 (2010) 6, pp. 754-769

Purpose – It has been accepted that enhancing the satisfaction of employees, especially customer‐contact employees is important as they can significantly and positively influence customers' satisfaction. In order to improve satisfaction of customer contact employees – caddies in Chinese...

Persistent link: https://www.econbiz.de/10014946232