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Exploring the factors motivating e-service users' WOM behaviour

Li, Hongxiu; Liu, Yong; Suomi, Reima - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 187-200

Persistent link: https://www.econbiz.de/10009791697

Understanding post-adoption behaviors of e-service users in the context of online travel services

Li, Hongxiu; Liu, Yong - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 1043-1052

Persistent link: https://www.econbiz.de/10010466467

Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563

Persistent link: https://www.econbiz.de/10011643325

Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage

Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357

Persistent link: https://www.econbiz.de/10012128673

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

Optimizing service offerings using asymmetric impact-sentiment-performance analysis

Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012293744

Are you happy with your experience? : Determinants of satisfaction with virtual teamwork in international settings

Stoica, Michael; Hickman, Thomas M.; Liu, Yong; Smith, … - In: Journal of teaching in international business 34 (2023) 3, pp. 92-117

Persistent link: https://www.econbiz.de/10014365747

Cultural perspectives: Chinese perceptions of UK hotel service quality

Wang, Yi; Royo Vela, Marcelo; Tyler, Katherine - In: International Journal of Culture, Tourism and … 2 (2008) 4, pp. 312-329

Purpose – The purpose of this paper is to assess Chinese tourists' perceptions of the UK hotel service quality, and to analyze the role of Chinese culture in influencing their expectations and perceptions. Design/methodology/approach – An adapted SERVQUAL questionnaire for measuring hotel...

Persistent link: https://www.econbiz.de/10014768219