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Customer satisfaction
Consumer behaviour
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Hotel industry
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Hotellerie
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Kundenzufriedenheit
12
Beziehungsmarketing
10
Dienstleistungsqualität
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Service quality
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Job satisfaction
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Artificial intelligence
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Lebensqualität
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Luxusgüter
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Quality of life
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Satisfaction
5
Zufriedenheit
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AI
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Arbeitskräfte
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Austauschtheorie
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Wang, Yao-Chin
11
Ma, Emily
4
Song, Hanqun
3
Yang, Huijun
3
Chen, Shan-Pei
2
Liu, Chyong-Ru
2
Qu, Hailin
2
Chang, Kuo-Chien
1
Cheng, Yi-Sung
1
Feng, Ruiyu
1
Huang, Wen-Shiung
1
Huo, Da
1
Lang, Chunmin
1
Papastathopoulos, Avraam
1
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1
Wei, Wei
1
Wu, Tsung-Chiung
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Yang, Chu-En
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Yang, Jing
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Yeh, Pi-Hua
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International journal of contemporary hospitality management
2
International journal of hospitality management
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Psychology & marketing
1
Quality services and experiences in hospitality and tourism
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Service business
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The Cornell hospitality quarterly
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ECONIS (ZBW)
12
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1
Destination fascination and destination loyalty : subjective well-being and destination attachment as mediators
Wang, Yao-Chin
;
Liu, Chyong-Ru
;
Huang, Wen-Shiung
; …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10012215205
Saved in:
2
Equity-based customer loyalty mode for the upscale hotels : alternative models for leisure and business travels
Liu, Chyong-Ru
;
Wu, Tsung-Chiung
;
Yeh, Pi-Hua
;
Chen, …
- In:
Tourism management perspectives : TMP
16
(
2015
),
pp. 139-147
Persistent link: https://www.econbiz.de/10011415036
Saved in:
3
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
4
How luxury restaurants build brand love through idiosyncratic service experiences : a double-moderated mediation model
Chang, Kuo-Chien
;
Cheng, Yi-Sung
;
Wang, Yao-Chin
- In:
Service business
18
(
2024
)
3/4
,
pp. 555-582
Persistent link: https://www.econbiz.de/10015178582
Saved in:
5
Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
;
Ma, Emily
- In:
International journal of contemporary hospitality management
36
(
2024
)
9
,
pp. 3211-3231
Persistent link: https://www.econbiz.de/10015137992
Saved in:
6
Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin
;
Lang, Chunmin
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
Saved in:
7
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
8
Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
Wang, Yao-Chin
;
Papastathopoulos, Avraam
- In:
International journal of contemporary hospitality management
36
(
2024
)
6
,
pp. 1744-1765
Persistent link: https://www.econbiz.de/10015133742
Saved in:
9
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
10
Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun
;
Wang, Yao-Chin
;
Yang, Huijun
;
Ma, Emily
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013383282
Saved in:
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