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Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
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"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, … - In: Journal of service management 33 (2022) 2, pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
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Service robots and their implications for service delivery
Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; … - In: A Research Agenda for Service Marketing, (pp. 23-43). 2024
Persistent link: https://www.econbiz.de/10014517864
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Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
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Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & marketing 41 (2024) 3, pp. 592-609
Persistent link: https://www.econbiz.de/10014467620