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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
30
Partial least squares
29
Konsumentenverhalten
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Partielle kleinste Quadrate
26
Beziehungsmarketing
24
Relationship marketing
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Kleinste-Quadrate-Methode
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Least squares method
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Theory
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Structural equation model
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Strukturgleichungsmodell
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Brand management
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Customer satisfaction
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Service quality
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Brand
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Markenartikel
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Markenführung
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Marketing
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Deutschland
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Innovation
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Kundenzufriedenheit
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Germany
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Kundenwert
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Scientific method
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Structural equation modeling
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Wissenschaftliche Methode
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Customer integration
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Customer value
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Estimation theory
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International marketing
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Kundenintegration
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Nachhaltige Entwicklung
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Netherlands
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PLS
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Schätztheorie
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Bloemer, Johanna M.
6
Henseler, Jörg
3
Dun, Zanna van
2
Hillebrand, Bas
2
Joosten, Herm
2
Aa, Z. van der
1
Birgelen, Marcel van
1
Bloemer, Josée
1
Bloemer, Josée M. M.
1
Caniëls, Marjolein
1
Henseler, J.
1
Neghina, Carmen
1
Riel, Allard C. R. van
1
Scheffler, Paul
1
Stange, Raphael
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Streukens, Sandra
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Zhang, Jing
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Zou, Yi
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Journal of service management
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The service industries journal
2
Journal of business research : JBR
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Journal of service research : JSR
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Marketing theory
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The international journal of human resource management
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ECONIS (ZBW)
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
2
Reducing employee turnover through customer contact center job quality
Aa, Z. van der
;
Bloemer, Johanna M.
;
Henseler, J.
- In:
The international journal of human resource management
23
(
2012
)
18
,
pp. 3925-3941
Persistent link: https://www.econbiz.de/10009619912
Saved in:
3
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
4
Consumer control in service recovery : beyond decisional control
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
28
(
2017
)
3
,
pp. 499-519
Persistent link: https://www.econbiz.de/10011758717
Saved in:
5
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
Saved in:
6
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
7
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
8
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research
Stange, Raphael
;
Scheffler, Paul
;
Henseler, Jörg
-
2025
Persistent link: https://www.econbiz.de/10015338778
Saved in:
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