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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
14
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistung
10
Dienstleistungsmarketing
10
Services marketing
10
Garantie
9
Warranty
8
Beschwerdemanagement
7
Beziehungsmarketing
7
Bibliometrics
7
Bibliometrie
7
Complaint management
7
Dienstleistungsmanagement
7
Relationship marketing
7
Service management
7
Services
7
Customer satisfaction
6
Dienstleistungssektor
6
Service industry
6
Theorie
6
Theory
6
Kundenzufriedenheit
5
Meta-analysis
5
Customer integration
4
Service effectiveness
4
Service efficiency
4
Service excellence
4
Service productivity
4
Bundling strategy
3
Firm performance
3
Kundenintegration
3
Leistungsbündel
3
Lieferantenmanagement
3
Meta-Analyse
3
Productivity
3
Produktivität
3
Social Web
3
Social web
3
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5
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10
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German
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Hogreve, Jens
14
Derfuß, Klaus
3
Iseke, Anja
3
Bilstein, Nicola
2
Hofmeister, Johannes
2
Hörner, Kathrin Brigitte
2
Kanbach, Dominik K.
2
Aksoy, Lerzan
1
Beierlein, Andrea
1
Dobmeier, Mirjam Theres Elisabeth
1
Eller, Tönnjes Freerk
1
Fließ, Sabine
1
Gelbrich, Katja
1
Gremler, Dwayne D.
1
Hübner, Alexander
1
Lariviere, Bart
1
Mandl, Leonhard
1
Meyer, Jeffrey
1
Ordanini, Andrea
1
Orsingher, Chiara
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Journal of service research
3
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Journal of marketing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Management review quarterly
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Review of managerial science : RMS
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The journal of services marketing
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ECONIS (ZBW)
14
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1
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
2
Dienstleistungsgarantien : Forschungsstand und Ausblick
Hogreve, Jens
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 189-210)
.
2008
Persistent link: https://www.econbiz.de/10003787040
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Do service guarantees guarantee greater market value?
Meyer, Jeffrey
;
Gremler, Dwayne D.
;
Hogreve, Jens
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10010356832
Saved in:
5
Mit Dienstleistungsgarantien zur Service Excellence
Fließ, Sabine
;
Hogreve, Jens
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 235-254)
.
2007
Persistent link: https://www.econbiz.de/10003595918
Saved in:
6
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
7
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
8
Marketing Weiterdenken mit der Service Profit Chain
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 183-194)
.
2020
Persistent link: https://www.econbiz.de/10012301290
Saved in:
9
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
10
Causality in social media recovery
Hörner, Kathrin Brigitte
-
2018
Persistent link: https://www.econbiz.de/10011945957
Saved in:
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